Sales & Customer Service Professional

*** ********* **, ***********, ***** • *************@*****.*** • 720-***-****

BRITNEY FAULDS

Sales & Customer Service

PROFESSIONAL SUMMARY

Sales & Customer Service professional with 4+ years of administrative and customer-facing experience supporting efficient office operations and enhancing client satisfaction. Proficient in inbound call management, scheduling, order documentation, CRM and QuickBooks, with strengths in data entry, problem solving and payroll/support processes. Focused on streamlining workflows and building lasting customer relationships while contributing to team goals and pursuing expanded responsibility in sales operations.

EMPLOYMENT HISTORY

ADMINISTRATION ASSISTANTJan 2023 - Present

Budget BlindsSpringfield, Oregon

Assisted with office duties

Answered phones, Scheduled appointments and meetings for the team

Ensured smooth operation of the office by managing office supplies and equipment

Provided administrative support to the team

Maintained confidentiality of sensitive information

Contributed to creating a positive and efficient work environment

Collaborated with team members to achieve department goals and objectives

Manage and maintain the company's database of clients and contacts, ensuring accurate and up-to-date information

Quickbooks, Touchpoint and CRM knowledge

ACCOUNTS RECEIVABLEJun 2022 - Dec 2022

Jerry's Home ImprovementSpringfield

Develop and implement strategies to improve cash flow and reduce the company's outstanding accounts receivable balance.

Analyze customer payment patterns and trends to identify potential risks and develop strategies to mitigate them

Collaborate with the Sales team to identify and resolve any issues related to customer invoices and payments.

Manage the collection process for outstanding accounts receivable, including contacting customers to resolve payment issues and negotiating payment plans

Create and maintain accurate records of all customer accounts and payments received

CUSTOMER SERVICEDec 2022 - Jun 2023

Jerry's Home ImprovementSpringfield

Developed and implemented customer service strategies to ensure customer satisfaction and loyalty.

Provided excellent customer service to enhance the overall shopping experience.

Assisted customers with product selection and answered inquiries.

Managed inventory and ensured accurate stock levels.

Collaborated with sales team to achieve sales targets.

Maintained a clean and organized sales floor.

Handled cash and credit transactions with accuracy and efficiency.

ADMINISTRATION ASSISTANCE Dec 2024 - Present

Brinker’s LLC Springfield Oregon

Maintained organized contract and correspondence records to ensure compliance and simplify audit retrieval.

Processed payroll accurately and on schedule, improving payroll reliability and employee satisfaction.

Managed a multi-line phone system, directing calls and resolving inquiries to support office efficiency.

EDUCATION

HIGH SCHOOL DIPLOMAJun 2005

Pleasant Hill HighPleasant Hill, Oregon

Mar 2025 - Present

Ibs School of Cosmetology and MassageEugene, Or

Currently in the esthetics program for waxing and facials.

SKILLS

Order documentation, Inbound call management, Account updates, Scheduling, Customer service, Problem solving, Data entry, Administration, Special orders, Balancing cash, Point-of-sales, Inventory, Quickbooks, Touchpoint, CRM.

REFERENCES

Shelley West, Jerry's Home Improvement (541736700); Jess Thompson, Budget Blinds +1-541-***-****); Jennifer Pace, Mon Bel Ami Wedding Chapel 702-***-****).

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