Security Operations Analyst

Kerwin Wells

Email: ********@********.*** Chicago, IL Phone: 773-***-****

Objective: To work in a security operations center in an information security analyst role as part of a team tasked with finding and responding to network security incidents.

Skills and Abilities:

Packet analysis via Wireshark (.pcap)

Network footprinting, host fingerprinting, vulnerability detection via Nmap

Encryption (AES, RSA, SHA, WEP, WPA, hash algorithms, etc.)

SIEM/OS/firewall log and threat intelligence analysis

TCP/IP protocol suite

Regulatory standards (HIPAA, PCI DSS, SOX)

Digital forensics (data recovery, stenography)

Linux (command line, terminal, packages, text editors)

Experience:

Robert Half Technology

Windows 10 Migration Technician – Valent BioSciences, Libertyville, IL. July 2020

Migrated end users from Windows 7 to Windows 10 via USMT, MDT, and Active Directory. Collaborated/troubleshooted with a deployment team in Walnut Creek, CA via Microsoft Teams. Extensive use of Druva inSync backup software prior to imaging to ensure availability of end-user data post-migration.

Deskside Support Analyst - SmithAmundsen, LLC, Chicago, IL. February – April 2020

Migrated attorneys and support staff at Loop-based law firm from Windows 7 to Windows 10 PCs/laptops via USMT/MDT, and Active Directory. Migration activities were interspersed with moderate to heavy in-person, phone, e-mail, and remote deskside support. Additional duties included provisioning e-mail, Cisco VOIP phones and HP and/or Dell computers for incoming employees.

Insight Global, LLC

Post-Migration Service Desk Analyst – SHI International, Chicago, IL. January 2020

Used Mitel Connect Contact Center, SCCM/Remote Control Viewer, and Active Directory to provide remote support to end users after migration of laptops and mobile devices (Android, iOS, Blackberry) from The Private Bank AD domain to the Canadian Imperial Bank of Commerce (CIBC) AD domain. Phone and internet driven support addressed issues with Office 365, Symantec Encryption Desktop, and Global Protect VPN software.

Windows 10 Migration Technician – CVS, Mt. Prospect, IL. September – December 2019

Migrated end users and managerial staff from Windows 7 to Windows 10 via SCCM/USMT/MDT/Active Directory. Also provided in-person deskside support and decommissioned end-of-life hardware slated for disposal and/or destruction.

Robert Half Technology

Migration Technician - Pro4ia, Chicago, IL, March, June 2018

Checked onsite equipment, packaged telephony cabling and docking stations, and completed inventory tracking documentation for employees during site relocation in Chicago's Loop.

Education:

Western Governors University, Salt Lake City, UT, September 2020 – April 2024

Bachelor of Science, Cybersecurity and Information Assurance

Certifications:

CompTIA: A+, PC Service Technician (renewed January 2024)

Network+, Network Administration, July 2021 (renewed January 2024)

Security+, Network/Device Security, September 2021 (renewed January 2024)

Project+, Project Management, June 2022 (renewed January 2024)

CySA+, Network Security/Incident Response, August 2022 (renewed January 2024)

PenTest+, Penetration Testing and Vulnerability Analysis, January 2024

Axelos: ITIL 4 Foundation – IT Service Management, November 2020 (renewed April 2025)

EC-Council: Certified Encryption Specialist v2, May 2021 (renewed May 2024)

(ISC)2: Security Systems Certified Practitioner (SSCP), January 2023 (renewed February 2025)

Affiliations:

Order of the Sword and Shield National Honor Society (Omicron Sigma Sigma) - Western Governors University chapter, July 2021

The National Society of Leadership and Success (Sigma Alpha Pi) – Western Governors University chapter, August 2021

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