Administrative Support & Customer Service Leader
Resume:
Tarsha C. Sanders
**** ******* ** ******* **. Housotn, TX
*************@*****.*** (or) ************@*****.*** Objective:
To leverage in an administrative role and customer service position efficiently delivering excellent office operations. As a multi-facer, I know the importance of strong communications and strong problem solving skills. self-discipline, performance with and speed accuracy. All around adaptably possessed combined skills in terms of outstanding customer support. With a respected competitive history reaching companies goals & deadlines. With relations to exceed what is expected of me in any position and prioritize maintaining a professional demeanor that reflects the Company’s core values. and being an eager team player that is willing to learn and earn more experiences by helping your organization deliver outstanding customer support when it comes to maintaining a professional demeanor and achieving company goals and deadlines. Education:
American InterContinental University- Houston, TX 2012-2015 Bachelor of Arts, Business Administration
MTI College of Business and Technology Houston, TX 08/2003-07/2005 Associate Degree in Business Technology
Area of Knowledge and Skills:
Medical Terminology, Medical
Manager, Medical
Transcriptionist Medical
Billing & Coding
Data Entry, Patient Admitting,
File Management
Insurance Verifications, CPT
Coding, ICD-9
HIPPA Certified
Microsoft Excel, PowerPoint, Word,
Quickbooks
Typing 60-65 WPM
Microsoft Applications
Front and Back Office
Operations
Customer Experience
Streamline Administrative Asst.
Incarnation Home Health Care Houston, TX 11/2017 - 05/2024 Client Servicing Caregiver / Caregiver Supervisor
● As part of the Caregiver Team, knowing to prioritize the clients and patients resting time as recognizing each individual medical care and essential needs such as medication distriband
● Job duties consisted of maintaining and keeping a professional model while focusing on personal care were essential focus and at the start up shift. supporting an ongoing trustworthy relationship with each client.
● Maintaining daily routines working with Dementia / Altzheimer Patients that provided essential memory care resources, day-to-day support by help taking on leading roles advancing in training tools and learning new skills that included intensive care Caregiver training, planning and tips to help cope with the patient's condition.
● Also practiced being detail-oriented individually or as a team player, helped produce a tendency to demonstrate significant ability to identify and process the patient’s elements for each task, issues, & challenges in order to develop an appropriate conclusion or solution for each of the client's necessities.
● Kept a consistent daily layout schedule for the patient’s activities like eating, dressing, and bathing via Microsoft Excel.
● Possessed a delicate demeanor by staying respectful, understanding, and gentle working with Dementia / Altzhemer patients.
● Engaged in activities to help increase mental development and motor skills.
● Supervisor roles consist of creating layouts providing clear cleaning instructions via Powerpoint, assigning meal preparations, layouts safety awareness via Spreadsheet or Word Doc., including holding office group meetings or via zoom..
● Enforced a safe and clean environment by providing an effective Control Policy pertaining to implementing positive behavior, documented employee daily performance.
● Close patient/client observation, and readiness to address patient and employee concerns by proactively identifying issues on site, by solving problems whereas the results produced positive behavior and positive redirection where appropriate, while maintaining a professional demeanor at all times.
● Lastly, daily duties and tasks also included conducting potential candidate interviews, weekly schedules & held bi-weekely employees safety and caretaker training that adhere to strict rules and regulations for Senior Assisted Living and Disabled Patients. American Intercontinental University Houston, TX 06/2011 - 08/2017 Lead Career Services Advisor / Part Time Campus QA & Front Office Receptionist
● Responsibilities for career services advisor was to deliver finished daily reports in a timely manner to Career Service Director and Campus President.
● Conducted active learning presentations for new and continuing students to provide information regarding professionalism, the employment process, and employment trends
● Actively supported achievements of department goals to include employment of students in job positions in their career field of study at salaries that meet or exceed the fair market value
● Contributed to the development of local HR strategies, policies and initiatives to promote the effective utilization, development and engagement of employees
● Ensured changes to individual terms and conditions were implemented in line with company policy and legislation
● Provide advice and conflict resolutions to line management & employees, whilst maintaining a trustful and professional collaboration
● Support the local and regional organization with the annual pay review and bonus scheme administration
● Support and advice line management regarding succession planning and departmental resourcing including coordination of all aspects of internal and external recruitment
● Coordinates annual career fairs, Graduation, and Alumni Meetings
● Meet all activity goals to include minimum # of phone calls, presentations to employers, job orders, mock interviews, and job placement.
● Qualifications for career services advisor
● Assisted Undergraduates and Graduates career searches in Criminal Justice, Web Design, Accounting, Business Management and Entrepreneurship, while keeping a track record of successful management and leadership.
● Ensured University Career Team goals and deadlines were met on a daily, weekly and monthly basis.
Truv Technology Houston, TX 02/2009 - 05/2010
Customer Service Call Center Rep / Commercial Collector
● Verified the accuracy of what the potential candidate’s information provided prior to proceeding to the hiring process, pertaining to their employment history, education, and professional licenses.
● Conducted in-depth verifications such as academics, awards and achievements, awarded certifications, attendance, and for certain ranks within Harris County, personal history as well.
● Also background checks were performed on disciplinary history pertaining to deferred adjudications, arrest history, convictions, probation and parole status.
● Data input for each hired candidate inputting the new employee's personal information creating a new spreadsheet to keep track of each new employee’s probationary progress.
● Used Microsoft Word to and the company’s email system to write a brief report on each hire assigned departments and supervisors, start dates, training courses, and positions granted via Spreadsheet
National Oilwell Varco Houston, TX 02/2006 - 02/2009 Administrative Assistant / Data Processor
● Routed calls and taking messages, performed administrative and office duties for offshore and onshore rig drilling departments.
● Kept daily track of all machinery and materials used for the onshore and offshore department using Microsoft Spreadsheets (excel), Microsoft Word, and the company database..
● Oversaw the machinist to insure drilling materials were routed to the right department while working closely assisting the Foreman in other various areas such as arranging monthly business meetings and Q/A performances.
● Submitted a vast summary of daily reports to the Director of Offshore Drilling and the Foreman for the Onshore Drilling.
● Ordering all office and mechanical equipment on a monthly basis or as needed utilizing NOV’S emailing system.
● Entered the department’s comprehensive details for the offshore drilling dept’s. overall daily performances utilizing Microsoft Excel via creating a new Spreadsheet on a daily basis.
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