Customer-Focused Administrative & Warehouse Specialist

Clara Leonard

Hampton, Virgina

**********@*****.*** Mobile: 757-***-****

Professional Summary

Detail-oriented and adaptable professional with years of experience in customer service, administrative support, warehouse operations, and production. Proven ability to work in fast-paced environments while maintaining high standards for quality, efficiency, and customer satisfaction. Skilled in inventory management, call resolution, data entry, and office organization. Strong communication skills with experience in both in- person and remote roles. Adept at using Microsoft Office and internal systems to support business operations and ensure smooth workflows.

Work Experience

Warehouse Associate Fulfilment Center, Amazon, Suffolk, VA 3/2023 to Present

• Receive and put away inventory.

• Use scanners to read bar codes on inventory.

• Ensure product meets quality standards.

• Pack customer order.

Banking Customer Service Agent, Bank of America-Remote 8/2022 to 12/2023

• Resolve any customer issues.

• Assist customers with online banking issues.

• Troubleshoot debit card issues and order new debit card.

• Process address changes.

Customer Service Agent Concentrix (Anthem BCBS)-Remote 5/2021 to 12/2022

• Oversee orders for Over-the-Counter benefits.

• Document enrollment requests, status changes.

• Enter applicant information into system for customers.

• Handle customer inquiries about benefits.

Office Clerk, Clarendon County Council on Aging, Manning, SC 1/2018 to 12/2019

• Use Microsoft Office to manage office organization.

• Answer and manage incoming calls.

• File paperwork, fax orders and information.

• Prepare new client file.

Production Operator, Aspire Bakeries, Cayce, SC 1/2014 to 12/2015

• Ensure food meets quality qualifications.

• Package food manually

• Assemble and set-up equipment for next shift.

• Remain in compliance with Good Manufacturing Processes Education

Accounting, Midlands Technical College 8/2021

Skills

• Banking

• RF scanner

• Order picker

• Pallet jack

• Microsoft Office: All programs

• Accounting

• Freight experience

• Customer service

• General ledger accounting

• Administrative experience

• Quality Control

• Office experience

• Merchandising

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