Multifaceted Customer Care & Logistics Professional

LATRENDA

NDINWA

Atlanta, GA

832-***-****

*********@*****.***.***

OBJECTIVE

Dedicated and customer-focused professional with 5+ years of experience providing exceptional service in fast-paced industries, including logistics, technology, and client support. Skilled in resolving customer concerns, managing accounts, and coordinating with cross-functional teams to ensure smooth operations. Recognized for strong communication, problem-solving, and multitasking abilities, with a proven record of meeting performance goals while maintaining high levels of customer satisfaction. EXPERIENCE

Customer Care Specialist -Cox CSR 10/2023 to Current Remote

• Answer incoming calls, chats, or emails from customers. • Assist with billing inquiries, account changes, and payment processing. • Handle escalated concerns with professionalism and empathy. • Maintained accurate client documentation using CRM tools. • Collaborate with colleagues and supervisors to improve service quality.

Customer Support Representative- Peachy Airport Parking 06/2021 to 10/2023 Remote

• Handle payments, issue receipts, and explain billing details. • Resolved escalated concerns with empathy and clarity across the phone, email, and chat. • Processed account updates and payment modifications while ensuring accuracy. • Address issues such as lost tickets, billing discrepancies, or overstay charges. • Keep customers informed about shuttle times, delays, or changes. Claims Processing Associate-Stovand logistics 12/2019 to 06/2021 Remote

• Handle inbound calls, emails, and messages from clients regarding shipments, deliveries, and logistics. • Address customer inquiries, complaints, and service issues promptly. • Monitor shipments to ensure on- time delivery and proactively notify customers of delay. • Maintain accurate shipping records and customer account information. • Ensure compliance with company policies and transportation regulations. EDUCATION

High School Creekside High

1998-2002

BA Finance University of Arizona

2026-Present

SKILLS

• Customer Service • Inbound and Outbound Calling

• Insurance Verification • Typing Proficiency 65 WPM

• Microsoft Excel • Claims Processing

• Call Center Experience • Data Entry and Analysis

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