Information Technology Specialist / Desktop Support Expert
Resume:
David O’neal Quinn
Ridgeland, MS 39157
**********@*****.***
Information Technology Specialist / Desktop Support
Military Veteran with 8 years of IT professional experience in providing Windows Operating Systems support, hardware, and software troubleshooting, monitoring and performance solutions.
Results oriented professional with excellent communication and interpersonal skills to convey technical solutions for networks and mixed environments.
Skilled adopting innovative technology and application software for attaining competitive advantages.
Core Competencies
Windows/Linux OS Helpdesk Support Network Connections 2008 Server Desktop/Laptop imaging End User Support Antivirus Software Project Management Hardware Troubleshooting Configuration System Monitoring System Testing Software Troubleshooting System Installation Active Directory Software Customization Professional Experience
Field Support Specialist Associate 11/08/2021-Present University of Mississippi Medical Center, Jackson MS
• Works with end users to ensure procedures and documentation are developed and maintained so that utilization of the IT resources and user productivity are maximized.
• Works with Adult Hospital and Cardiology departmental staff for support tickets and requests.
• Assists in any area of the hospital upon request from colleagues.
• Helps to ensure that appropriate policies and procedures are followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal.
• Assists supervisors and managers in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers.
• Keeps current on and evaluates new or emerging technologies.
• Maintains a timely record of actions taken on tickets and assigned tasks. Desktop Support Specialist II 03/2020-05/2021
Trustmark Bank, Jackson, MS
Work as a team member within site deployment projects
Responsible for imaging and software installs on end user devices
Responsible for managing user account using Active Directory to add, remove, or to adjust user accounts. Determined, resolved, and documented problems pertaining to computer hardware and software.
Developed guidelines, procedures, and methodologies for other PC Technical Analysts.
Traveled to company branch locations around the state to upgrade, repair or to set up out the box new computer equipment.
Install equipment and validate proper configuration and functionality
Provided level II support for Windows desktop operating systems, LAN/WAN technology.
Shipped and ordered inventory as needed for operations. Information Technology Specialist/Marketing Support 10/2017-03/2020 Quinn Healthcare, Ridgeland, MS
Installed and maintained company’s computer systems and network.
Work independently following deployment instructions and accurately filling out computer refresh paperwork
Performed upgrades and installed updates.
Completed troubleshooting and repair when computers had problems.
Assisted office staff with computer application questions.
Conducted computer technology training with all inexperienced staff.
Recommended computer products and applications to improve productivity.
Actively involved in the creative process behind branding the company.
Assist by brainstorming integrated advertising opportunities.
Manage communication between internal departments and external organizations for all promotional and research projects.
Write creative copy and edit content for proposals and program pitches.
Create and oversee the production of a variety of sales support and marketing materials including: electronic closing cards, print and online advertising, eBlasts, media kit materials, and general sales presentations.
Project manager for sponsored or client driven marketing programs, contests, and sweepstakes. Information Management Associate 05/2015-09/2017
Conduent, Madison MS
Perform the duties of Level 1& Level 2 helpdesk technician (1400 total end users/ CPUs).
Maintains two SBUs (CVS and Humana).
Receives and closes incident and work order tickets daily. Average 15 tickets per day.
Install, configure, and troubleshoot Windows 7 Professional/Enterprise operating systems to keep users’ desktops and workstations functioning at peak performance.
Install, configure, problem-solve Microsoft Office 2013 and other 3rd party applications to assist employees with various work-related tasks.
Configures Avaya telephones with proper network connection and adds voice extensions.
Monitors and makes adjustment of MDF server room and IDF to insure proper network connections.
Trouble-shoot a variety of hardware (printers, fax machines, phones, etc.).
Answered helpdesk at local site for worldwide operations.
Detailed updates and plans of actions relayed and suggestions relayed to upper management.
Prepped returned machines for disposal including wiping, inventorying, and palletizing
Completed troubleshooting of out of box failures Help Desk Technician 02/2014-04/2015
CS Computer Solutions, Jackson MS
Assisted the IT team to perform a full inventory assessment and remediation of all employee computers.
Provided Tier I and Tier II support by troubleshooting desktops and laptops on both Windows and Mac.
Installed and set-up antivirus and backup software on Windows and Mac platforms.
Deployed necessary equipment and reimaged laptops.
Worked on Active Directory, 2008 server, moving and adding users to the proper location and assignment of permissions.
Quality Assurance Technician 02/2013-12/2013
McNelly Plastics, Clinton MS
Maintains quality by adapting to expectations of customers.
Completes quality hold tags.
Documents the disposition of nonconforming material.
Contact customers for concessions if nonconforming product is too used. Systems Support/Trainer 04/2009-11/2012
EHR Advance Solutions, Madison MS
Exercised independent judgment for organization and planning of client sessions to ensure each session is tailored to the individual client need in respect to their specific practice workflow and procedures.
Corrected address issues and/or problems identified during analysis.
Performed software customizations, ranging from basic to complex requirements. Process requirements for enhancements and/or new features to the appropriate department.
Facilitated the management of client expectations during the implementation process including discussions with Customer/ Project Manager regarding potential delays in the implementation because of missed or incomplete task/milestones.
Documented all client interactions including telephone calls, Client sessions, e-mail, etc. Used data to determine next steps and/or by Project Manager/Coordinator or Management to resolve client issues/ requests.
Sustained detailed product knowledge for existing versions and new versions of NextGen software.
Quality Assurance Technician 05/2005-12/2008
IMO, Bamberg Germany
Tested parts: tested for proper dimensions, quality of craftsmanship, performance, and chemical characteristics.
Recorded data using statistical quality control procedures.
Evaluated data and drafted reports to validate or indicate deviations from existing standards.
Recommended modifications of existing quality or production standards to achieve optimum peak.
Prepared graphs and charts of data and enter data into computer for analysis. Human Resource Specialist 03/1996-06/2004
United States Army
Prepared and processed recommendations for awards and decorations for a unit of over 400 soldiers.
Prepared, updated, and coordinated requests for evaluations for 400 soldiers every month with no errors.
Prepared and monitored requests for promotions and set up the promotion board.
Recorded promotion scores and set up the promotion packet to decide if a soldier was eligible for promotion.
EDUCATION
DeVry University 07/2016—Present
Bachelor of Science; Technical Management
Hinds Community College 09/2013—03/2015
Associate Degree Nursing Program, AAS
ITT Technical Institute 06/2013—Graduated
Associate of Applied Science; Computer Network Systems MILITARY RECOGNITION
Infantry Blue Cord
Army Expert Weapons Qualification Badge
Automatic Rifle Bar
Grenade Bars
Machine Gun Bars
Tank Weapons Bars
Army Achievement Medal
Army Service Ribbon
Mississippi Longevity Medal
Warrant Officer Coin
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