Leasing Specialist with Property Management Expertise
Resume:
Donna Williams
Midlothian, MD *****
804-***-**** - *********************@*****.***
Professional Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Performance-driven leasing management professional with an in-depth understanding of Yardi and Rent Grow and good people skills. Positive and upbeat team player with a relationship-focused style. Fluent in English and Swahili. Versatile Leasing Manager with 4 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities.
Skills
Dispute Handling
Community Policies
Lease Renewals
Monthly Fee and Payment Collection
Leasing Terms and Specifications
Model Property Preparation
Property Maintenance
Fair Housing Policies
Deposits Management
Property Tours
Grounds and Facility Inspection
Property Management Software Understanding
Screening Processes
Work History
09/2020 to Current
Leasing Specialist
Edward Rose And Sons – Midlothian, VA
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Showed apartments to potential tenants and answered questions regarding community.
Drafted comprehensive marketing and leasing plans.
Posted policies and rules in common areas for tenant review.
Kept meticulous records of correspondence between management and tenants.
Invited prospects to fill out application upon completion of property tour.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Set appointment times for individuals to tour facilities and see available units.
Kept accurate records of all resident and tenant correspondence.
Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Pleasantly greeted visitors to office, asked questions and offered assistance.
Developed policies and procedures for effective property management.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Performed background checks on over 100 apartment applicants.
Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
Escalated major issues to property manager for immediate remediation.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Monitored performance of individual leasing agents and coached on successful strategies.
Regularly inspected curb appeal of facilities to keep property great shape.
Trained leasing professionals on regulatory requirements, company policies and office procedures.
Developed and implemented resident activities and identified problem vacancies.
Collected, completed and processed lease applications.
09/2019 to 09/2020
Manager in Training// Corporate Assistant
King Properties – Richmond, VA
Monitored invoices and backup documentation for proper authorization.
Entered invoice into accounting software for payment.
Processed checks to vendors and sought out signatures.
Compiled maintenance and repair requests
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Showed apartments to potential tenants and answered questions regarding community.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Kept accurate records of all resident and tenant correspondence.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Developed policies and procedures for effective property management.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Posted policies and rules in common areas for tenant review.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Processed security deposit refunds.
Completed final move-out walk-throughs with tenants to identify required repairs.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Introduced prospective tenants to types of units available and performed tours of premises.
09/2018 to 09/2019
Assistant Property Manager
NTS – Midlothian, VA
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Completed final move-out walk-throughs with tenants to identify required repairs.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Escalated major issues to property manager for immediate remediation.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Developed and executed plan to achieve and maintain 99% or better rate of occupancy.
Introduced prospective tenants to types of units available and performed tours of premises.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Kept accurate records of all resident and tenant correspondence.
Showed apartments to potential tenants and answered questions regarding community.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Developed policies and procedures for effective property management.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Languages
Swahili
Limited Working
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