Customer-Focused Delivery Driver with Safety Expert

Kit A. Harkness

*****.********@******.*** • (***) 994 - 5923 • North Bend, WA 98045

SUMMARY

Seasoned Professional with a passion for exceptional customer service and a deep understanding of the hospitality industry. Committed to enhancing the customer experience and ensuring the highest standards of passenger comfort and security, with proven ability to communicate effectively, manage challenging situations with poise, and work collaboratively within team positions.

SKILLS

Customer Service: Highly customer service centric, focused on excellence while working in a team environment. Physical Stamina: Able to stand for long periods of time, lift 70lbs+ Time Management: The ability to plan routes, adhere to delivery deadlines, and complete other tasks on time PROFESSIONAL EXPERIENCE

Package Handler/Delivery Driver January 2024 -Present Amazon, DSP Network – Maple Valley, WA

• Interacted with Amazon customers and the public, demonstrating cultural sensitivity and conflict resolution skills.

• Drive and deliver packages to rural routes within Peirce, King, and Snohomish County

• Stay active delivering 200 or more packages ranging from envelopes to boxes weighing up to 70lbs

• Load and offload packages from the truck; Safely always drive and operate your delivery vehicle

• Trained in emergency response skills in unforeseen situations.

• Assisting customers by collecting feedback, improving the overall customer service experience Lead Snowboard Instructor (Part-Time) November 2023- April 2024 Boyne Resorts – Snoqualmie Pass, WA

• Teaching duties relative to certification/experience including adults and/or children in both group and private lessons

• Coordinated and conducted weekend Training clinics for all Staff

• Successfully managed snowboarding classes of up to 10 students, ensuring a 100% safety record through adherence to safety protocols and emergency procedures, thereby enhancing customer satisfaction and trust.

• Expert in customer experience, while actively engage and assist guests to remain in the sport

• Ensured familiarity with lessons and pricing to effectively promote skill development, leveraging strong communication and customer service skills to increase repeat lesson bookings by 20%. Medical Cannabis Operations Consultant July 2021 – November 2023 Novel Tree Medical Cannabis – Bellevue, WA

• Adhered to strict distribution processes, maintaining a professional and safe environment for all, which involved teamwork and adherence to security measures, ensuring a trustworthy and compliant operation

• Identified benefits associated with various cannabis products, providing medical assistance and advice tailored to individual health needs and preferences, contributing to a safer and more effective use of cannabis.

• Recommended the most suitable delivery methods for customers' unique needs, leveraging my knowledge in safety protocols and regulatory compliance to ensure optimal and responsible product use.

• Remained up-to-date with new product advancements and cannabis research, participating actively in continuous learning to offer the most current and beneficial information to customers, reflecting a high level of professionalism and dedication to customer education.

Marketing Concierge

Wyndham Hotel & Resorts – Oceanside, CA

• Enhanced guest safety by implementing a new check-in protocol that streamlined the booking process and reduced wait times. Conducted customer screenings based on company guidelines, focusing on safety protocols and regulatory compliance to maintain a secure and compliant environment.

• Conducted customer screenings based on company guidelines, focusing on safety protocols and regulatory compliance to maintain a secure and compliant environment.

• Managed activity pipelines and followed up with prospects, demonstrating strong teamwork and communication skills to meet and exceed quarterly targets. Built rapport with guests by providing exceptional customer service and handling difficult situations with poise, showcasing an ability to maintain a professional high-flow, high-energy attitude under pressure

Marketing Consultant April 2012 – September 2019

Grand Pacific Resorts/Hilton Grand Vacations – Carlsbad, CA

• Increased brand awareness by 30% through strategic planning and execution of trade shows and events, demonstrating strong teamwork and communication skills in coordinating with multiple stakeholder

• Ensured all marketing materials and presentations adhered to regulatory compliance standards, maintaining the company's reputation for high-quality, trustworthy service.

• Provided exemplary customer service by promptly responding to customer inquiries, developing engaging product presentations, and preparing detailed reports, ensuring all client needs were met with professionalism and poise.

• Generated over 200 leads in a single quarter through targeted cold calling and email outreach campaigns, surpassing the team goal by 40%, showcasing exceptional communication and perseverance EDUCATION

Los Angeles Harbor College – Los Angeles, CA 1985 - 1987

• Human Resource Management

Redondo Union High School 1980 - 1984

• Highschool Diploma

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