VP-Project & Program Management / Global Delivery Lead
Resume:
Sapna Srivastava
AVP - Project & Program Manager/ Global Delivery Manager
Address: Thane, Mumbai, Maharashtra
Email: **************.****@*****.*** Mob:818******* Linkedin Profile: linkedin.com/in/sapna-srivastava-b1b1a982 Summary
• Versatile Professional with total 18+ years experience including 12 years as Delivery Manager/ Project/ Program Manager/ Scrum Master managing complex projects developing key deliverables and driving project success.
• Excellent at taking on extreme challenges, navigating organizational dynamics, forecasting and dismantling roadblocks to success.
• A highly talented, driven, flexible with a proven record of delivering Projects within agreed timescales and budgets does so through a positive approach, consistent encouragement, focus on mitigating risks & helping the team.
• Managing cross-functional teams, Client engagement, fostering innovation, strategic planning.
• Excellent Communication skills both verbal and written.
• Very much enthusiastic to learn new emerging technologies and skills. OBJECTIVE
Looking for a challenging role as a VP - Project & Program Management/ Global Delivery Head in a reputed organisation to utilize my experience, technical knowledge and management skills to achieve the company goals and enhance my skills more with new and emerging trends in the digital world.
SKILLS
Agile/ scrum/ waterfall Project Management Transition Management SDLC Cross functional team management client relations & presentations Resource Management Procurement Management Strategic Planning Costing & Budgeting Forecasting Statistical Analysis Business Acumen Change Management Risk Management Vendor Management Regulatory
& Compliance
PROFESSIONAL EXPERIENCE
• Hitachi Payments Pvt. Ltd., Vikhroli (Contractual) Senior Project & Program Manager (CPO) reporting to VP Since Aug 2024
• Managing 10+ Banking (BFSI) projects Card Host migration, UPI merchant onboarding system, migration, etc. Mentoring, motivating all Junior PMs and team to achieve their goals pertaining to the projects and overall success of organisation.
• Overseeing the strategic direction and execution of all project activities to align with the organisation’s goals and deliver value to customers.
• Regulatory & Compliance
• Allocating & managing resources including people, Budget, time effectively. Identify and mitigate significant risks that could impact project delivery.
• Client coordination & presentations.
• Define KRAs and develop KPIs of all the team members etc..
• SBI Mutual Funds, BKC
Project & Program Manager/ Delivery Manager reporting to VP Since Aug 2022 – July 24 (Contractual)
• Managing multiple Digital IT - Tech projects & Change management, mentoring 75+ resources for 12+ Digital (B2B & B2C) assets of SBI Mutual Funds with 10 lakh crores AUM.
• Rapidly improved project completion rate from 60% to 98% by proper resource management, Training & Motivating activities, mitigating risks, transition activities, streamlining the project delivery processes, it helped in completing 800+ CRM backlog cases too along with sprints.
• Assemble project requirements, resources, budget and identify risks, assign tasks and monitor the status through Jira as project management tool, Manage RACI matrix through the projects.
• Daily standup meetings, skip level meeting, Cross functional team management
• Interviews, hires and established team performance development plans, conducting team performance reviews constantly.
• SPOC for change management, adhering to follow the process and procedures of BCP, Information security process, complete Quality Control. Ensuring proper code scanning, VAPT, regulatory compliance (SOC2) activities implemented before deployment to avoid any post deployment issues.
• Lionbridge Technologies, Airoli
As a Technical Project Manager/ Delivery Manager
since March 2021 till July, 2022
• Managing multiple high-touch lead projects with US, UK and APAC clients simultaneously, while maintaining internal and external deadlines using Agile/ scrum Method and Share point/ Azure DevOps as project management tool.
• Worked on RPA, ai Multiple Language translation tools/ Projects, chatbots etc.
• Managing & mentoring 40+ team members, conducting daily scrum meetings, Kick off meeting and retrospective meetings, presenting & updating the project brief.
• Ensuring all project BRDs are received, accurate and assigned to the team members ensuring the estimations, budget and assumptions (Risks).
• Data Migration to Cloud, DR activities, Change management, Risk Management.
• Preparing project Charter, project scope plan, WBS, monitor project progress and set deadlines. Managing cross functional teams.
• Updating Project management tool kit and Risk Register with lessons learnt for future references. Keep informed stakeholders of any project issues that may impact quality, budget and timelines of project delivery.
• Sequent Scientific Limited, Thane (W)
As a Digital Project Manager, since June 2016 to Feb 2021
• Developed and executed digital marketing strategies that increased company’s products brand visibility and market share.
• Directed the successful launch of multiple digital campaigns, Exhibition stalls, leveraging content marketing and social media ads & posts to achieve improvement in customer acquisition by 32% which got huge appreciation.
• Creating project workflow model and assigning the project to team.
• Digital asset Management of projects and implement project plans, managing project scope, deliverables, timelines and assign resources in waterfall method.
• Cross functional team management, monitoring and reporting project status.
• Interviews & hires for designers in team.
• Work on QA process and deliver the projects on time.
• Dialog India Services Pvt. Ltd., Andheri(w)
As a Senior Team manager - Since Jan 2012 to May, 2016
• Client co-ordination, keen eye for detail, analytical skill and project management.
• Coaching & motivating Jr. & Sr. Designers and act as a part of team.
• Drive the various phases from initiation, planning, executing & monitoring to closure of all projects.
• Helping in Estimating, Budgeting, Business development strategies etc
• Raise alerts, escalate risks & issues, review the roadmap & adjust when required.
• From 2003-2011 – Worked for BFSI, Advertising & Media, pharma co., in different roles as Client Service Manager, UX/UI designer & Team lead in Cyclone Advertising, Trevue Pvt. Ltd., Image graphics.
• Client coordination taking design briefs, Designing & Developing Product design
(SDLC), Mobile/ Web application, visual aids, Branding, Package designs, web layout design, stall design, Emailer & landing pages, creating Digital graphic design solutions etc.
• Oversaw redesign of the clients digital presence, including website and mobile applications, enhancing user experience and driving increase in traffic. Implemented data-driven marketing campaigns utilizing social media strategies.
• Directed the successful launch of multiple digital campaigns, leveraging content marketing and social media to achieve improvement in customer acquisition. QUALIFICATION:
• Graduation in Commerce (full time) from Mumbai University, 2002.
• MBA (Project & Operations Management) from Symbiosis University.
• Inter CS (ICSI).
• Udemy – Digital Marketing & Social Media.
• Pursuing Artificial intelligence & Risk & Compliance.
• PMP certified course completed.
• Prince2 Project Management online course.
• Six Sigma – Lean Six Sigma certification.
• Azure Cloud Management – Microsoft Certified online Course
• Languages known : English, Hindi, Marathi, Telugu.
• Personal Information – Female, Married
Techinical Skills:
• In-depth knowledge of software development, Lean Six Sigma, engineering, IT systems, APIs and Business acumen.
• Understanding of website, Mobile apps development frameworks & modules, ERP, CRM, Basic.net, python, Java, SQL, Data management, Cloud migration, Cloud technologies.
• Hands on experience on Adobe softwares photoshop, Illustrator, Figma, CMS, wordpress, UX/UI.
• Hands-on experience with project management software tools Jira, Azure DevOps, SAP, Sharepoint.
• Excellent in Microsoft Excel, Power BI, Word, Powerpoint.
• Strong analytical thinking and problem-solving skills.
• Comfortable in a highly competitive, collaborative and fast-paced work environment. Application Letter
Dear Team
Myself Sapna Shrivastava hereby applying for the post of AVP/VP- Project Program Manager/ Delivery Head. The opportunity presented in this listing is very interesting, and I believe that my strong experience and education will make me a very competitive candidate for this position.
The key strengths that I possess for success in this position include:
• Extremely passionate, enthusiastic, problem solving, creative and innovative.
• I strive for continuous excellence and believe in smart work, motivate & inspire my team and lead by example as a positive role model. I value continuous learning & improvement.
Please go through my resume for additional information on my experience & skills. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
Sapna Shrivastava
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