Community Programs Leader and Caretaker Manager
Resume:
Krystle D. Mena
Phone +1-602-***-**** Email ************@*****.***
A bilingual initiative-taking and service-oriented leader with 5+ years of experience in at-risk
community organizations and expertise interacting positivity with our marginalized population.
WORK EXPERIENCE
September 2024 to Present
Proverbs Group Home LLC, Avondale, AZ
-Complete and facilitate Bi-weekly staffing meetings
- Work with client at home and out in the community
-Transported clients to school, medical appointments, court as needed
- Assisted with supervised visits and outings
-Collaborated with state audits
- Maintained vehicle inspections up to date
-Encouraged positive behavior, taught grooming habits and nutritional values, and dispensed medication to residents. Spearheaded a team of direct care workers for daily operations.
Sunshine Residential Group homes
Dec 2023 to September 2024
Responsible for overall program of a group home with up to ten children.
Supervises all staff at the house. Schedules staff and provides coverage as needed.
Schedules and coordinates daily activities per the needs of the children.
Functions as a role model, adhering to agency standards of practice for children, staff, and the public.
Provides a therapeutic approach during daily routine.
HealthCare Specialist Staffing Solutions
July 2023 thru Nov 2023
Oversee staff within the office. Respond to resumes and set up interviews. Put together orientation packets and completed the onboarding process for all new employees. Interview candidates and take copies of any certification that they may possess. Schedule new hires training needed for them to be compliant. Complete new hire orientation and provide all necessary new hire documentation. Pair New Employee with Members in need of providers. Complete a meet and greet with the new provider and the responsible parties. Train New hires in Spoke Choice. Set up new hires in Spoke choice and assign members and members addresses. Ensure that all office documentation complies. Reach put to providers should they have expired documentation and schedule classes for recertification. Reach out to Providers when still clocked in to prior shift. Assist Providers with clocking in and out should assistance be needed. Amongst other duties that can be addressed if needed.
PROVIDER DUTIES: Provided RSP hours for an Autistic member.
Program Coordinator
Premier Group homes June 2022- July 2023
-Composed accurate routine reports, daily logs, serious incident reports, and end of month filing oversight
-Ensured a nurturing, therapeutic and safe environment for adults and children with developmental disabilities
- Schedule weekly work and reviewed day off requests for direct care staff
- Collaborated with guardians and support coordinators
- Provided Support and services to individuals diagnosed with developmental disabilities
- Protected, promoted, and supported resident’s rights to maintain independence while offering homely setting in a home.
House Manager Sep 2019 – June 2022
Next Step Habilitation LLC, Peoria, AZ
-Composed accurate routine reports, daily logs, serious incident reports, and end of month filing oversight
-Ensured a nurturing, therapeutic and safe environment for adults and children with developmental disabilities
- Schedule weekly work and reviewed day off requests for direct care staff
- Collaborated with guardians and support coordinators
- Provided Support and services to individuals diagnosed with developmental disabilities
- Protected, promoted, and supported resident’s rights to maintain independence while offering homely setting in a home
Program Coordinator Jan 2011 – Jul 2021
Proverbs Group Home LLC, Avondale, AZ
-Complete and facilitate Bi-weekly staffing meetings
- Work with client at home and out in the community
-Transported clients to school, medical appointments, court as needed
- Assisted with supervised visits and outings
-Collaborated with state audits
- Maintained vehicle inspections up to date
-Encouraged positive behavior, taught grooming habits and nutritional values, and dispensed medication to residents. Spearheaded a team of direct care workers for daily operations.
MD Classroom Oct 2012- Mar 2019
Bicentennial North Elementary School
-Work in a Multiple Diagnosis classroom assisted students
- Assisted students with diaper and toileting
- Assisted classroom teacher with cognitive abilities and sensory needs of students
- Provide mental and emotional support to students
AWARDS & OTHER INFORMATION
- Cardiopulmonary Resuscitation, CPR and First Aid Training
- Medication Administration Certificate
- Level 1 Fingerprint Clearance Card
- Crisis Prevention Intervention Certified
- Valid Driver’s License
FUNCTIONAL & SOFT SKILLS
* Verbal de-escalation * Bilingual in Spanish and English
* Strong Planning and Organization skills * Adept at mentoring and coaching staff
* Critical Thinking Skills * Adaptive person
* Office productivity: Microsoft office (Word, Outlook, and excel), google Suite, Wed based applications
EDUCATION
- IIA College/ Brookline College 2012-2015
- General Education Diploma 201
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