Mortgage Processing & Underwriting Support Specialist

TONI SCHEXNAYDER

Chicago, IL ***** 323-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced Mortgage and Financial Services Professional with over 20 years of experience in mortgage processing, loan packaging, customer relations, banking operations, and administrative support. Strong background in reviewing loan documentation, verifying borrower information, resolving application discrepancies, coordinating with underwriters, and ensuring compliance with lending policies and procedures. Proven ability to manage high-volume workloads, meet strict deadlines, and deliver exceptional customer service.

CORE QUALIFICATIONS

Mortgage Processing

Loan Packaging & Closing Support

Loan Documentation Review

Underwriting Support

FHA/Conventional Loan Knowledge

Customer Service & Client Relations

Compliance & Verification

Data Entry & File Management

Microsoft Office Suite

Problem Solving & Decision Making

Time Management & Organization

Verbal & Written Communication

PROFESSIONAL EXPERIENCE

Sr. Intake Specialist (Return Assignment)

Robert Half (Contract at Illinois Housing Development Authority – IHDA) 08/2024 – 06/2025

Reviewed and processed 12–18 applicant files daily with strong attention to detail and compliance requirements.

Verified applicant eligibility, income, and supporting documentation for accuracy and completeness.

Resolved discrepancies and communicated directly with applicants regarding missing or incorrect information.

Maintained accurate daily tracking logs and file documentation.

Collaborated with management and team leads to ensure timely processing and approvals.

Sr. Intake Specialist – Remote

Robert Half International Chicago, IL 04/2021 – 04/2024

Reviewed 15–20 applications daily for eligibility, accuracy, and completeness.

Conducted detailed document verification and data review to ensure compliance with program guidelines.

Resolved inconsistencies through applicant interviews and follow-up communication.

Maintained accurate records and entered detailed applicant information into database systems.

Administrative Assistant

LA Global Care Los Angeles, CA 06/2016 – 10/2018

Managed high-volume incoming calls and administrative operations in a fast-paced office environment.

Maintained confidential records and organized documentation for accuracy and compliance.

Coordinated scheduling, training activities, and office workflow support.

Business Development Manager – Mortgage Division

JP Morgan Chase Bank Los Angeles, CA 05/2005 – 04/2015

Managed mortgage loan application processes and worked closely with underwriters to resolve loan conditions and documentation issues.

Reviewed loan agreements and supporting documentation for completeness and policy compliance.

Assisted applicants with loan applications, required documentation, and loan processing procedures.

Coordinated with lenders, borrowers, and creditors to obtain and verify information needed for loan approvals and closings.

Supervised and trained a team of 10 mortgage professionals while maintaining productivity goals and service standards.

EDUCATION

Bachelor of Science in Business (Expected 2027)

Post University – Waterbury, CT

Dean’s List – GPA 3.89

Vocational Certificate – Banking and Financial Support Services

America Banking Institute – Los Angeles, CA 12/2001

Contact this candidate