Results Driven Coordinator with Client Services Expertise
Resume:
Long Beach, CA *****
**********@*****.***
Jenea Floyd
PROFESSIONAL SUMMARY
Highly organized and results driven coordinator with extensive experience supporting sales teams, managing client accounts, and streamlining operations. Brings a unique combination of structure and warmth, keeping teams focused, projects moving and clients well cared for. Thrives in fast paced environments, juggling multiple priorities while delivering exceptional customer service and reliable high level support.
EXPERIENCE
Delta Dental, Remote Associate Account Coordinator June 2023 - March 2025
● Completed client requests related to benefit coverage updates accurately and in a timely manner
● Assisted clients with enrolling in or canceling benefit coverage by coordinating with the enrollment department via phone and email
● Reviewed and utilized client information in Metavance to process customer requests efficiently
● Managed administrative tasks and communicated daily with internal and external parties to process account updates and required documentation
● Navigated EBD, SharePoint, Salesforce, and actuarial systems to complete client requests
● Thoroughly reviewed client benefit plan details to complete government-mandated SBDCs and provide them to Account Managers for client distribution Aston Carter (EDD Government Contract), Remote Claims Processor April 2022 - March 2023
● Analyzed information gathered from claimant and employer interviews, along with supporting documentation, to evaluate claims accurately
● Conducted detailed phone interviews with claimants and employers to collect and verify evidence for claim adjudication
● Collaborated with subject matter experts to assess complex or unique cases and determine appropriate resolutions
● Evaluated claim information against established guidelines and standards to make fair and consistent determinations
● Issued legally sound determinations and prepared clear, concise summaries of findings, referencing applicable policies and precedents from the California Benefits Determination Guide
Karrass LLC, Los Angeles Account Coordinator
October 2019 - March 2020
● Supported account management functions and provided day-to-day coordination for Sales Representatives
● Reviewed and routed incoming client inquiries to appropriate sales representatives based on territory
● Negotiated, drafted, reviewed, and distributed contracts to Fortune 500 clients for approval
● Communicated daily with internal teams and external stakeholders to finalize contracts and ensure timely execution
● Maintained and updated company website content to ensure accuracy and consistency
● Managed inventory planning and ordering for events ranging from 30–200 attendees
● Prepared and distributed presentation materials to sales representatives for domestic and international engagements
● Coordinated and managed the sales team’s seminar calendar using Outlook RC Trims (Apparel), Los Angeles Office Manager
May 2018 - October 2018
● Controlled and reduced merchandise costs by reviewing and approving all purchases
● Managed invoicing, order fulfillment, shipping, and refunds to ensure accurate and timely transactions
● Prepared sales presentation materials for leadership to support meetings and business decisions
● Expedited product delivery by coordinating with buyers, vendors, and domestic and international logistics partners
● Oversaw inventory control, sourcing and ordering products from local and global vendors to maintain optimal stock levels
● Monitored and confirmed payment remittances to ensure accurate account reconciliation
● Coordinated and scheduled meetings for the owner, managing calendars and priorities effectively
Allegro Creative (Division of Conair), El Segundo Account Marketing Coordinator July 2015 - May 2018
● Managed key accounts and served as the primary point of contact between Sales Associates, clients, internal teams, and overseas factories in China
● Prepared in-house sales showrooms and developed materials to support sales presentations and client pitches
● Maintained strong client relationships by providing consistent customer service and proactively following up on product, pricing, order, and shipment inquiries
● Collaborated with cross-functional teams to develop and deliver programs for major retail accounts, including Ross, Burlington, Hot Topic, Container Store, Pottery Barn, and BJ’s Wholesale
● Negotiated pricing with overseas factories to achieve competitive costs while maintaining company margins
● Partnered with the legal department to review product packaging and messaging, ensuring compliance and avoiding copyright issues
● Created and managed production timelines for each account, ensuring on-time delivery and program execution
● Coordinated with shipping teams to ensure all client-specific shipping guidelines were met, reducing risk of chargebacks
● Generated purchase orders, tracked order progress and completion, and reviewed invoices for accuracy within PLM systems
Forever 21,Inc., Los Angeles Production Coordinator July 2012 - October 2014
● Negotiated pricing with domestic and international vendors and developed cost sheets for leadership approval
● Communicated daily with vendors to manage all aspects of the production process
● Facilitated cross-functional communication between vendors and internal teams to ensure a smooth and efficient production flow
● Managed production updates and maintained accurate records across systems and vendor communications
● Ensured all fit samples met brand quality standards prior to review, and documented feedback during fit sessions to relay actionable corrections to vendors
● Tracked, requested, and monitored all fit samples to ensure adherence to production timelines and deadlines
● Identified production issues and proactively proposed solutions to the Production Manager to maintain workflow and quality standards
Denimocracy USA, Vernon Sales Coordinator
March 2009 - July 2012
● Managed and maintained key accounts, including Dillard’s, Nordstrom, Arden B, MetroPark, Bloomingdale’s, and Forever 21
● Oversaw showroom presentation standards, adapting layouts and merchandising based on client needs and sales presentations
● Provided the design team with insights and feedback from seasonal markets and buying offices to inform product direction
● Tracked sales data and maintained detailed customer purchase histories to support sales strategy and forecasting
● Conducted competitive market research and delivered actionable insights to the merchandising team to drive product improvements
● Prepared and updated line sheets, competitive analysis boards, and style-out presentations for internal teams
● Managed the marketing calendar and coordinated sample distribution to sales representatives and vendors
● Oversaw pre-production timelines by managing Time & Action calendars and maintaining accurate Work-in-Progress reports across teams
Phoenix Textiles, Divine Rights of Denim, Gardena Exec Sales - Asst to VP of Sales April 2006 - March 2009
● Updated Time & Action (T&A) calendars for department and specialty store accounts and approved tech packs prior to production
● Communicated daily with overseas and domestic contractors (China, Mexico, and local vendors) to ensure on-time delivery and address potential delays
● Supported business development and marketing initiatives that expanded the customer base and introduced new products into specialty markets
● Prepared and delivered presentations for PR agencies and supported styling requests by coordinating and distributing product samples for editorial placements
● Assisted in the development of materials for merchandising, sales presentations, and design meetings
YMI Jeanswear Inc., Vernon Exec Sales Asst. - Asst. to VP of Sales Sept 2004 - March 2006
● Managed key East and West Coast accounts, including Deb Shops, TJ Maxx, Ross, and Macy’s
● Built and maintained strong, long-term relationships with major retail accounts
● Generated 80–120 style numbers per month within the AIMS system to support product development and tracking
● Prepared weekly sales reports for sales teams and leadership to support performance analysis and decision-making
● Supported sales presentations, conducted market research, and prepared materials for licensee meetings and market appointments
● Managed and distributed product lines to sales representatives, ensuring accurate and timely communication
● Developed trade show materials, coordinated booth setup, and actively supported product promotion
● Organized and coordinated domestic and international travel and meeting logistics for the sales team
● Reviewed and approved tech packs for key accounts prior to production to ensure accuracy and readiness
EDUCATION
Fashion Institute of Design and Merchandising, Los Angeles Associate of Arts June 2003, Merchandise Marketing Program, Associate of Arts REFERENCES
Personal and Professional references available upon request.
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