Dynamic Customer-Focused Retail Professional

CHRISTINA STEVENSON

Atlanta, GA ***** 404-***-**** *************@*****.***

Summary

I am a customer-focused retail professional with experience in sales and retail environments, skilled at providing excellent customer service, building product knowledge, and creating positive shopping experiences. Proven ability to meet sales goals, maintain store presentation standards, and work effectively in fast-paced team settings. Eager to bring strong communication and customer engagement skills

Skills

• Credit card Promotion Skills • Hospitality

• Teamwork abilities • Inventory Management

• Adaptability • Store maintenance

• Customer engagement • Cash handling accuracy

• Team leadership • Goal driven

Experience

Car Sales Consultant 12/2024 - 01/2026

Nissan – Newnan, GA

Conducted thorough vehicle presentations and test drives, effectively demonstrating product features and benefits to potential customers.

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• Developed strong relationships with clients to enhance customer loyalty and satisfaction.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

• Answered telephone and email inquiries from potential customers and gained phone edict.

• Negotiated purchase prices and explained sales, warranty, and optional products.

• Utilized CRM software to track leads and follow up on customer inquiries efficiently.

• Greeted customers on lot and in showroom to answer questions about brand and available inventory.

• Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries. Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.

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Unit Supply Specialist 09/2019 - 09/2025

United States Army National Guard – Savannah, GA

• Veteran

• Coordinated inventory management, maintaining accurate stock levels to support unit readiness.

• Supervised the distribution of supplies, optimizing workflows for increased efficiency. Hostess 01/2023 - 05/2023

Savannah Yacht Club – Savannah, GA

• Supervised front-of-house operations to ensure exceptional guest experiences.

• Coordinated seating arrangements and managed reservations efficiently.

• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.

• Coordinated large parties and events, ensuring seamless service from arrival through departure.

• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking. Sales Associate / Cashier 08/2022 - 12/2022

PacSun – Savannah, GA

• Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.

• Collaborated with team members to achieve sales goals, creating a cohesive work environment.

• Managed inventory levels through efficient stock organization and replenishment practices.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Rotated stock and restocked shelves to maintain product availability and store appearance. Sales Associate / Cashier 04/2017 - 06/2021

TJ MAXX – Bloomfield Hills, MI

• Implemented streamlined checkout procedures, enhancing customer experience and reducing wait times.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

• Processed both cash and card purchases and returns.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Education

Bachelor of Science: Behavior Analysis – Psychology Expected in 12/2026 Savannah State University - Savannah, GA, USA

Keller Williams Real Estate School 06/2026

Real Estate - Tucker, GA

High School Diploma 01/2019

West Bloomfield High School - West Bloomfield Township, MI, USA Certifications

Basic Leadership Course (BLC), Fort Jackson, SC – 2022

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