IT Support Specialist in Training

Marvel Mayer

******.*****@*****.*** 828-***-**** Charlotte, NC

SUMMARY

Experienced professional with 6 years in customer service and technical support, seeking a role as an IT Support Specialist. Proven skills in technical support and troubleshooting, help desk support, and customer service excellence. Strong background in resolving technical issues and improving user satisfaction, with expertise in Windows OS, Microsoft 365, and remote support tools.

WORK EXPERIENCE

WTSA Morganton, NC

Security Guard Apr 2023 - Present

• Monitor surveillance systems and access control points to prevent unauthorized access and maintain a safe environment for over 100 daily staff and visitors.

• Conduct hourly patrols and security inspections to identify and resolve potential safety risks, enhancing overall operational safety.

• Document and report security incidents and observations with detailed accuracy, supporting management in refining response protocols.

• Maintain an incident-free environment through diligent security measures and proactive safety risk mitigation. Williams-Sonoma Charlotte, NC

International Customer Service Specialist May 2022 - Dec 2023

• Resolved an average of 40–60 customer inquiries daily via multiple channels, enhancing customer satisfaction through timely and accurate issue resolution.

• Investigated shipping delays and order discrepancies by coordinating with logistics and internal teams, reducing repeat customer contacts and improving resolution efficiency.

• Educated and assisted customers on product features and technical questions, facilitating informed purchasing decisions and improving service experience ratings. Wells Fargo Charlotte, NC

HR Specialist (Contract) Nov 2019 - Feb 2020

• Analyzed employee compensation data using Excel tools, improving payroll accuracy and identifying discrepancies before processing.

• Verified compliance documentation and resolved employee inquiries, ensuring accurate reporting and maintaining high data integrity standards.

Walmart Charlotte, NC

Loan Document Specialist / Accounts Payable Specialist (Contract) Jul 2018 - Aug 2019

• Reviewed and corrected financial documentation across high-volume transaction records, enhancing data accuracy and reducing reporting errors.

• Investigated and resolved invoice discrepancies using advanced Excel functions, ensuring accurate financial reporting and payment processing.

Men’s Shelter of Charlotte Charlotte, NC

Guest Services Specialist Mar 2017 - Jul 2018

• Assisted over 200 homeless men with intake services and accommodations, ensuring respectful service and high client satisfaction.

• Resolved guest concerns and service issues through professional communication and problem-solving, while conducting daily facility inspections to report maintenance needs, enhancing safety and operational readiness. EDUCATION

Merit America

Certificate, IT Support

Virtual

Mar 2026

North Carolina Central University

Bachelor of Business Administration

Durham, NC

Central Piedmont Community College

Associate Degree, Restaurant Management

Charlotte, NC

CERTIFICATIONS

Google IT Support Professional Certificate, Google Expected 2026 SKILLS

Technical Support & Troubleshooting • Help Desk Support • Ticketing Systems • Customer Support • Windows OS • Linux Fundamentals • Networking Fundamentals • DNS Concepts • Microsoft 365 • Software Installation & Configuration • System Administration Basics • Hardware & Software Troubleshooting • Remote Support Tools

• Documentation & Reporting • Customer Service Excellence • Communication • Problem Solving • Technical Documentation

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