Remote Customer Support Specialist with 8+ Years Experience

SUMMARY

Remote Customer Service professional with over 8 years of experience assisting clients virtually through phone, email, and chat. Skilled in conflict resolution, active listening, and building trust with customers in fast-paced remote environments. Proven ability to troubleshoot issues, provide clear solutions, and maintain high levels of customer satisfaction while working independently and collaboratively..

CORE SKILLS

Written and Verbal

Communication

Active Listening and Empathy

Time Management and

Multitasking

Virtual Collaboration (Zoom,

Teams, Slack)

Microsoft 365

Relationship Building

Complaint Resolution and

Problem Solving

Data Entry

CYRIL OKORO

Dallas, TX 75248

**************@*****.*** / 972-***-****

CO

EXPERIENCE

Remote Customer Support Specialist – Citibank, NA Irving, TX (Remote) 1 2 / 2 0 2 2– 0 2 / 2 0 2 6

Delivered remote customer support by resolving account issues via phone, email, and secure chat platforms.

Assisted clients with troubleshooting online banking services and explained complex policies in simple terms.

Handled sensitive issues such as fraud concerns with empathy and accuracy, ensuring customer trust.

Documented and tracked customer cases in CRM systems for timely follow-up and resolution.

Recognized for excellent communication skills and ability to resolve concerns on first contact. Remote Customer Service Associate – Uber Dallas, TX (Remote) 0 1 / 2 0 1 9– 1 1 / 2 0 2 2

Maintained performance metrics for customer satisfaction, call resolution time, and service quality.

Provided virtual customer support to riders and drivers via phone, email, and chat with focus on fast resolution.

Handled escalated customer complaints, delivering clear explanations and practical solutions.

Assisted with training new team members in remote communication best practices.

Ensured accurate case documentation for every customer interaction. Customer Relations Associate – Capital One Plano, TX 01/2016 – 12/2018

Assisted customers with account inquiries and service requests in branch and over the phone

Investigated and resolved customer complaints with professionalism and accuracy.

Maintained accurate records and followed up with customers to confirm resolution.

Partnered with internal teams to provide smooth, consistent customer experiences. EDUCATION

Bachelor of Science – Computer science

Imo State University – Africa

Contact this candidate