Experienced Client Care & Administrative Specialist

Catherine V. Mattis

**** ****** ******, ******** ** 60178 Cell: 815-***-**** *********@*******.*** Objective

Highly experienced in customer service with management, analytical, and problem-solving skills. Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. Looking to obtain a position in administration with the opportunity for professional growth and personal growth. Skills & Abilities

· Microsoft Word

· Excel

· PowerPoint

· Canva

· Publisher

· Availity Essentials

· AgingIS

· QuickBooks

· Amtech

· Citrix

· MIPS / Order Entry Program

· Oracle

· ADP

· Mercury Gate

· Connect claims software

Experience

LOGISTICS COORDINATOR / CSR BELTMANN INTEGRATED LOGISTICS - REMOTE/OFFICE FEBUARY 2024 – PRESENT

· Gather information from customers to register orders for Coinop dept

· Estimate new shipping orders

· Maintain up to date knowledge of tariffs and contract carriage agreements.

· Collects and examines all pertinent information from customers to complete

· Contract forms, determine charges for services requested, and handle special requirements; maintain current account profile list with appropriate discounts and special instructions.

· Follow up with customers on moving status to ensure customer satisfaction.

· Track shipments for driver assignments, destinations services; communicate any shipment changes to dispatch and drivers.

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ADMINISTRATIVE ASSISTANT TO THE CEO VOLUNTARY ACTION CENTER OF NORTHERN ILLINOIS MAY 2023 – FEBUARY 2024

· Assist CEO with onboarding new employees, benefit enrollment, handling confidential information, and updating HR policies.

· Keep track of voluntary hours and Meals on Wheels program menu ratings.

· Assist the bookkeeper with donations and payments daily.

· Process claims for the Meals on Wheels program through the state of Illinois.

· Ordered equipment and office supplies for both locations.

· Help with VAC (Voluntary Action Center) events, meetings, and fundraising. FREIGHT CLAIMS SPECIALIST (WORKING REMOTELY) TFORCE WORLDWIDE INC. JANUARY 2022 – MARCH 2023

· Investigate, analyze, file, and manage freight claims.

· Knowledge of different contracts of carriers across multiple stations.

· Process claims payments.

· Product reports for insured and non-insured claims.

· Liaison between the carrier and the customer.

LOAN OPERATIONS SPECIALIST (WORKING REMOTELY) FIRST AMERICAN BANK APRIL 2018 – NOVEMBER 2021

· Audit closing packages/process loans into the system.

· Prep and sell loans to Freddie Mac/Fannie

· Field calls from branches and customers.

· Process and wire funds for closings

· Ensure liens are recorded on collateral items.

· Create reports for 1st Mortgage loans.

· Process release deeds on paid loans

· Scan reports and loans into the verifier

· Process workflows / Process FILO loans

CUSTOMER SERVICE REP. NORTHWEST PALLET BROKERAGE MARCH 2017 – MARCH 2018

· Gather customer information, access, and fulfill customer needs.

· Dispatch orders, and schedule pickup and

delivery of pallets.

· Troubleshoot customer issues over the phone.

· Liaison between stores and haulers.

· Compile and generate reports for the territory I serviced.

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CUSTOMER SERVICE REP.3 RR DONNELLEY MARCH 2016 – MARCH 2017

· Engage customers to gather job requirements

and translate customer requirements into

detailed manufacturing instructions.

· Ensure job instructions are entered and verified in the various manufacturing systems and

queued into the production schedule.

· Confer with customers throughout production

to keep them informed of the status of jobs,

solicit additional information needed for

current jobs, and coordinate changes to jobs.

· Coordinate the resolution of customer or

manufacturing issues with customer jobs.

Engage appropriate departments to verify the

issue and determine the root cause.

· Lead member of our company Safety

Committee

SHIPPING & RECEIVING COORDINATOR ISO COORDINATOR MANUFACTURING PACKAGING PRODUCTS OCTOBER 2008 – MARCH 2016

· Coordinate shipping and receiving.

· Act as liaison between customer service and

production

· Acquire shipping quotes.

· Supervise forklift operators loading shipments.

· Complete various daily reports.

· Internal auditing.

· Conducted analysis to address issues which led

to positive outcomes.

References available upon request

Contact this candidate