Operations & Program Coordinator with 15+ Years Experience

KENNETH HARLEY JR.

Bronx, NY 917-***-**** ***********.@*****.***

Profile Summary

A Highly skilled professional with 15 + years of experience leading multiple projects in fast-paced and high- pressure environments. Excellent organizational skills and experience coaching and developing employees to improve productivity and quality metrics by instilling commitment, trust, fairness, and accountability. Area of Expertise

Administrative Support

Management/Supervision

Documentation/Data Collection

MS 2010 Word, Excel, PowerPoint

Program Evaluation

Exercise Sound Judgement

Interviewing & Assessment

Develop & Implement Programs

Trainer

Security Operations

Excellent Communication

Organized/Conflict Resolution

Employment History

New York City Housing Authority Emergency Field Coordinator 09/2019 - Present

• Respond to emergencies and support the ESD Administrators, Property Manages with information management, command post support, and interagency coordination.

• Assist Property Managers and Development Staff throughout all phases of emergencies.

• Provide daily information on Social Services and referrals to the homeless and public regarding their eligibilities and assigned locations. Arrest and issue summonses when appropriate. Department for homeless services police Special Officer 03/2017 – 09/2019

• Patrolled designated areas, buildings, and surrounding areas to aid and maintain order.

• Provided daily information on Social Services and referrals to the homeless and public regarding their eligibilities and assigned locations. Arrest and issue summonses when appropriate.

• Recorded daily interactions, including documentation of violations and fire hazards, in a standard DHS memo log. Complete administrative duties such as police service report daily and monitor grounds of the facility hourly for hazards/violations daily. United Cerebral Palsy Habilitation Specialist 09/2016 – 03/2017

• Served as a liaison between Agency, residences, and families; developed programs and Day Habilitation plans for caseloads of twenty-two students monthly.

• Monitored any change of behaviors or patterns every six months to add or change primary goals.

• Completed administrative tasks related to caseload, including reporting the progress of goals daily, monthly, and yearly.

Other Employment

AHRC Corporate Account

Executive/Back to Health

Integration Coordinator

Aguila, Inc. NYS Security

Officer

Verizon Communications Inc

Sales & Service Consultant

Washington Mutual Bank

Financial Center Manager

Staples Inc. Operation/ Sales

Supervisor

Education

Boston College Sociology Bachelor’s Degree

Pen Pal Literacy Program

Big Brother Program

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