Customer-Focused Online Chat Support Specialist

CAROL BRUNSDEN

Monroe Township, NJ • 732-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Client-focused professional with an MBA and CPA background in audit and business consulting. Transitioning into customer service and client relations roles, offering strong communication, problem-solving, and relationship management skills to deliver positive client experiences.

CORE SKILLS

Customer Support & Issue Resolution, Administrative & Office Support, account analysis, Client Communication (Email, Phone, In-Person), Data Entry & Accuracy, Scheduling & Coordination, Document Preparation & Reporting, Time Management & Multitasking

Microsoft Office (Excel, Outlook, Word, PowerPoint, Visio), Salesforce, SAP, PeopleSoft, SharePoint

PROFESSIONAL EXPERIENCE

SENIOR INTERNAL AUDITOR

Toyota Financial Services – Plano, TX 01/2024 – 09/2024

Responded to requests from internal stakeholders, providing timely information and support

Coordinated with multiple teams to track tasks, follow up on open items, and ensure deadlines were met

Prepared clear documentation and reports to support team understanding and daily operations

Assisted with resolving process-related issues by identifying gaps and recommending practical solutions

AUDIT MANAGER

Clark Davis – Cincinnati, OH 08/2022 – 02/2023

Organized and maintained documentation for business processes, improving accessibility and consistency

Led meetings with team members to gather information and ensure alignment on tasks and priorities

Supported day-to-day operations by tracking progress and following up on outstanding items

SENIOR ANALYST

Dow Jones & Company – Princeton, NJ 04/2017 – 12/2021

Acted as a point of contact for internal teams and external partners, handling requests and resolving issues

Managed high volumes of requests and documentation with strong attention to detail

Performed data entry, tracking, and reconciliation to ensure accuracy of records

Followed up on outstanding items to ensure timely completion of tasks

BUSINESS / RISK MANAGEMENT CONSULTANT

Public Service Electric & Gas – Newark, NJ 02/2014 – 01/2016

Prepared reports and summaries for stakeholders, ensuring clarity and accuracy

Assisted teams with data requests and provided support for ongoing projects

Maintained organized documentation for easy access and reference

FINANCIAL LEAD CONSULTANT

American Water – Mt. Laurel, NJ 07/2013 – 01/2014

Coordinated with cross-functional teams to support system implementation and user needs

Provided user support and basic training, helping team members navigate new systems

Created user-friendly documentation to support daily operations

SOX COMPLIANCE CONSULTANT

Dun & Bradstreet – Short Hills, NJ 03/2012 – 02/2013

Supported business teams by gathering information, organizing data, and preparing reports

Assisted with tracking and resolving outstanding issues

EDUCATION

MBA, Management Information Systems – Pace University

Bachelor of Science, Accounting – Rutgers University

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