Administrative Support Specialist with 15+ Years of Experience

LATOSHIA V. YOUNG

Conroe, Texas 832-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Highly organized and dependable administrative professional with over 15 years of experience supporting school leadership and office operations. Proven ability to manage confidential records, coordinate schedules, streamline processes, and provide excellent service to students, parents, and staff. CORE SKILLS

Administrative Support • Scheduling & Calendar Management • Attendance & Records Management • Data Entry & Reporting • Confidential Information Handling • Customer Service • Process Improvement • Microsoft Office • Professional Communication

PROFESSIONAL EXPERIENCE

Strack Intermediate School — Klein, TX Attendance Secretary (2023–Present)

• Maintain accurate attendance records and prepare reports for administrative use

• Respond to parent and staff inquiries while handling confidential student information

• Collaborate with office staff to improve attendance procedures and efficiency

• Used Zoom and Microsoft Teams to support virtual meetings, staff coordination, and administrative communication Arrow Academy Charter School — Houston, TX Administrative Assistant (2012–2023)

• Planned meetings and events for up to 200 attendees, including logistics and vendors

• Coordinated virtual meetings and staff communications using Zoom and Microsoft Teams

• Supported school director and 10–15 staff with scheduling, supplies, and office coordination

• Managed front-office operations, calls, visitors, and professional correspondence, while maintaining confidential student and staff records and tracked project progress David Law Firm — The Woodlands, TX Medical Records / Entry Clerk (2012)

• Entered financial and billing data, prepared revenue reports, and organized invoices

• Operated copier, fax, printer, and scanning equipment to process confidential legal documentation

• Supported internal communication and file sharing using email and digital collaboration tools

• Communicated with internal staff to resolve discrepancies in records and ensure timely processing of legal and financial documents

HomeTrust Mortgage Company — Houston, TX Closing Coordinator / Junior Processor (2007–2012)

• Assisted with mortgage closing documentation and interdepartmental file processing

• Supported virtual communication and workflow coordination using Zoom and Microsoft Teams

• Managed email communication and phone correspondence with parents, staff, and administration

• Reviewed loan files for completeness and accuracy prior to closing to reduce delays and support compliance requirements

EDUCATION

• Licensed Cosmetologist — Vogue Beauty School, Houston, TX

• Coursework toward Nursing Program — Texas Southern University

• Major: Nursing, Minor: Psychology — Prairie View A&M University