Administrative & Operations Support Professional

VICTORIA BIYAPO

Markham, ON

647-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Administrative and Operations Support Professional with over 4 years of experience supporting business operations, customer service, administration, and compliance functions within banking, retail, and corporate environments. Proven ability to manage documentation, maintain confidential records, coordinate schedules, support customer and client inquiries, and ensure operational efficiency in fast-paced settings. Recognized for strong organizational skills, attention to detail, problem-solving abilities, and commitment to delivering exceptional service. PROFESSIONAL EXPERIENCE

CANADIAN ENERGY - Sales and Operations Manager

Richmond Hill, ON

September 2023 – Present

• Manage daily sales and operational activities while maintaining accurate records within the company's ERP system, including sales orders, returns, receiving, and customer account updates.

• Process customer orders and ensure timely shipment of products, preparing all associated shipping and documentation requirements.

• Maintain and update customer records while ensuring data accuracy and compliance with company procedures.

• Investigate, troubleshoot, and resolve customer concerns, escalating complex issues when necessary to ensure prompt resolution.

• Coordinate communication between customers, operations teams, and technical support departments to improve service delivery.

• Support operational efficiency by monitoring workflows, documentation, and inventory-related processes.

WINNERS (TJX CANADA) - Store Coordinator

Markham, ON

July 2021 – September 2023

• Coordinated daily store operations and supported front-end activities to ensure efficient customer service and workflow management.

• Opened and closed store facilities in accordance with company security, safety, and compliance procedures.

• Maintained operational records, staffing documentation, and inventory reports with a high degree of accuracy.

• Assisted with inventory control, stock management, and vendor communications to support product availability.

• Addressed customer inquiries and resolved concerns professionally while maintaining positive customer experiences.

HOME DEPOT – Cashier

Richmond Hill, ON

July 2018 – January 2021

• Processed cash, debit, and credit transactions accurately while serving a high volume of customers daily.

• Assisted customers with self-checkout systems and store technology, improving transaction efficiency and customer satisfaction.

• Resolved customer concerns and inquiries professionally while maintaining company service standards.

• Provided accurate information regarding store policies, products, promotions, and procedures.

• Maintain a clean, organized, and customer-focused checkout environment. EDUCATION

• York University

Bachelor of Arts (B.A.), Economics

Toronto, ON

September 2020 – April 2023

• Air Force Comprehensive School

West African Senior School Certificate

July 2012 – Sept 2018

CORE COMPETENCIES

• Administrative Support & Office Coordination.

• Data Entry & Records Management

• Customer Service & Client Relations.

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Inventory & Operations Coordination

• Problem Solving & Conflict Resolution

• Time Management & Multitasking

• Team Collaboration & Communication

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