Customer Service & Front Desk Professional

Vera Word

Hot Springs, AR ***** +1-501-***-**** *******@*****.***

Professional Summary

Looking for a position as a team player with a people-oriented organization where I will be able to maximize my experience in customer-service inside a challenging environment for achieving all the corporate goals Willing to relocate: Anywhere

Work Experience

Night Auditor

Microtel Hot Springs, AR

September 2022 to Present

Make reservations. Data Entry. Customer service. Check guest in and out. Cash handling. POS. Night Auditor

DoubleTree by Hilton Hot Springs, AR

October 2016 to September 2022

• Delivers exceptional customer service through personal contact with customers; greet customers, make reservations, and check guest in and out

• Run audit reports/journals from the front office system, Point of Service and the computer

• Make corrections and adjustments and handle all computer problems that might occur throughout the shift

• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary

• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Transaction Processor

Xerox Corporation Hot Springs, AR

April 2001 to September 2022

• Project manager over small account and supervised employees to achieve appropriate and timely results for on-going client responsibilities

• Ensured the accuracy of projects by completing quality assurance audits and reviewing the work of peers before submitting completed projects to clients

• Supported lead project coordinators by focusing on individual client requirements and developing solutions based on those requirements

• Receives documents from both electronic and hard copy form for processing.

• Sorts, images, documents, files, and archives by form type

• Identifies documents and their purpose; creating a database of information Education

High School Diploma

Hot Springs High School Hot Springs, AR

May 1993

Upper secondary education

High school diploma or GED

Skills

Document management Photography Fair Housing regulations Front desk Proofreading Cash handling Bookkeeping Hospitality management Accounts payable JavaScript Numeracy Cleaning Computer literacy Food service management Oncology Retail math ICD-10 Hospitality Bank reconciliation Conflict management Team management Client services 10 key typing Research Cash flow analysis Microsoft Outlook Calendar Vendor management Customer returns handling Travel planning Administrative experience Regulatory compliance CRM system proficiency Heavy lifting Data collection Quality Assurance Oracle Cashiering Quick service

& fast food restaurant Kronos Social media management Employee relations Factory MySQL Manual handling Editing Cooking Upselling Office Administration Productivity software Multitasking Packaging Meeting facilitation Load & unload Xero Hotel experience Program management Sage Records management Escrow Lean Vehicle maintenance Adobe Acrobat Help desk Marketing Custodial experience Data entry Microsoft Outlook Pattern recognition HubSpot Assembly 10 key calculator Microsoft Teams SAP Computer operation Computer hardware Cross-functional communication Cash register Patient monitoring Java Pricing Office management Google Suite POS systems Customer relationship management Organizational skills Culinary experience Grammar Experience Writing skills Laboratory information management systems Office phone management Google Docs AI Microsoft Access Project management Information management Microsoft Dynamics GP Multi-line phone systems FNMA Sales Customer support Research & development Call center experience Property management SharePoint Warehouse experience Customer communication Peachtree Quality control Mobile applications Math Transcription Task prioritization Solution development Telecommunication Defect detection (quality control) Software troubleshooting Teamwork Phone answering Data analytics Analysis skills Resort Calendar management Credit analysis Inventory management software Cash Handling Remote (as sales environment) Kitchen experience Telemarketing Cost management Accounting software Salesforce Merchandising Process improvement Machine learning Communication skills Contracts Customer retention Inventory management Order fulfillment Supervising experience QuickBooks Tax Experience Mobile devices Phone etiquette Presentation skills Training & development Guest services Outbound calling Database management Microsoft Excel Cut accuracy checks (printed materials) Purchasing Linux Vendor relationship building Customer service problem-solving Patient interaction Typing Customer relationship building Statistics Word processing English Documentation review Microsoft Office Cross-functional collaboration UNIX Management Microsoft SQL Server Salesforce Cloud Spreadsheets Filing Financial services Computer skills Analytical thinking Data analysis skills Leadership Real estate administrative experience Grocery store Basic math Night Audit Customer service POS Analytics Attention to detail Pivot tables Problem solving Accounting Phone inquiries GPS Phone communication Workforce management Human resources E-commerce Restaurant experience Retail sales Image Processing Image quality checks Manufacturing facility Stocking Project coordination VPN Debits & credits Time management Operating systems Order entry Microsoft Word FTP Clerical experience Windows Databases Data mining Accounts receivable Client interaction via phone calls Account management Store management Data manipulation Commercial cleaning Collaboration HIPAA Technical Proficiency Microsoft Powerpoint

Certifications and Licenses

Driver's License

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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