Versatile Administrative Professional with Strong Coordination Skills
Resume:
Amelia Rose
Aubrey, Tx. *****
***************@*****.***
SKILLS
Typing- 65 wpm
Microsoft Teams
Excel spreadsheet
Microsoft word
Outlook
Google Docs
Adobe
Time management and organization
Multitasking and prioritization
Budgeting and financial planning
Scheduling and calendar management
Communication and conflict resolution
Problem-solving
Event planning and coordination
Customer service
Leadership and team coordination
EXPERIENCE
North Texas Academy, Plano, Tx - Personal teaching assistant to the owner
July 2021 - Present
●Send invoices and receive payments
●Maintain records, documents, and files both physical and electronic
●Address parental concerns
●Help prepare lesson materials and worksheets
●Help grade assignments, tests, and keep records of students progress
●Manage classroom supplies and organize office materials
●Support Students individually and in small groups to reinforce learning concepts
●Facilitated hands-on learning projects and enrichment activities
●Researched and implemented new learning strategies
House hold management, Aubrey, Tx - Head of household
September 2015 - 2021
●Daily management of 5 household members schedules, appointments, and activities
●Coordinated budgets, tracked expenses and reduced unnecessary spending
●Plan event, school activities, and family logistics
●Resolved conflicts and problem solving
●Maintained records, documents, and household organization systems
●Balance priorities while meeting deadlines
●Handled emergencies under high pressure situations
Mian Towers, Dallas, Tx- Personal assistant to the owner
September 2014-September 2015
●Managed calendars,schedules, and appointments
●Handled emails, phone calls, and correspondence
●Organized files, documents, digital records
●Prepared reports and documents
●Maintained confidential information
●Scheduled transportation and logistics
●Set reminders and managed deadlines
●Coordinated with staff members
Mosquito Nix, Dallas, Tx- call center representative
September 2013 -August 2014
●Schedule customer services
●Answer, inbound and outbound phone calls in a professional manner
●Provide accurate information about services, products, and policies
●Resolved customers, questions and complaints and issues
●Maintain a positive and enthusiastic tone with customers
●De-escalate difficult situations
●Follow up with customers and ensure issue resolution
●Accurately document customer interactions in a CRM system
●Update customer accounts and records
●Following companies script, procedures, and compliance guidelines
●Navigate multiple software systems while on a live call
EDUCATION
W.T. White High School- Dallas, Texas- diploma
August 2006 - May 2010
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