Administrative Assistant & Front Desk Specialist

KRISTEN LLAND

Queens, NY ***** ************@*****.*** 646-***-****

PROFILE

Administrative professional with 3+ years of experience managing patient appointments, high-volume phone lines, and insurance verification. Known for clear communication, multitasking, and creating a welcoming environment. EDUCATION

Queensborough Community College Queens, NY

Associate of Arts (AA) in Liberal Arts and Sciences December 2021 WORK EXPERIENCE

Northwell Health Lake Success, NY

Secretary (TEMP) April 2025-January 2026

● Greeted and checked in and out patients, ensuring a smooth and welcoming front desk experience.

● Schedule, confirm, and reschedule patient appointments

● Answered and routed high-volume phone calls to appropriate departments

● Verified insurance information and assisted with billing processes

● Scan, print, copy, and fax documents as requested Margaret Tietz Nursing and Rehabilitation Center Queens, NY Nurse Liaison April 2024 – December 2024

● Acted as the first point of contact for visitors, families, and healthcare staffs

● Maintained patient records through accurate data entry and filing in compliance with HIPAA regulations

● Verified insurance coverage and assisted with admissions documentation

● Coordinated patient transportation and appointment scheduling Marshalls Queens, NY

Retail Sales Associate February 2023 – February 2024

● Operated POS systems to process payments, refunds, and exchanges

● Delivered great customer service on the sales floor

● Met or exceeded monthly sales goals

● Assisted with visual merchandising and storefront displays

● Resolved customer concerns professionally

CSS Montessori Day Care Center Queens, NY

Teacher Assistant December 2017 – June 2019

● Supervised 10–15 children daily, ensuring safety in the classroom and play environments

● Supported lesson plans and led group activities promoting social and cognitive development

● Assisted with meal preparation and hygiene routines to reinforce healthy habits

● Maintained communication with parents regarding children’s progress SKILLS

Microsoft Office Suite (Word, Excel, Outlook)

Patient intake & scheduling

Customer service & communication

Organizational & multitasking abilities

Mandarin Chinese (Elementary Proficiency)

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