Business Administration Candidate - Lead Operations & Admin Specialist

Salwa Abadi

917-***-**** • *****.*******@*******.****.***

EDUCATION

CUNY SPS School of Professional Studies GPA: 3.87

BS in Business Administration (Expected December 2025) WORK EXPERIENCE

Lead Manager, Kicks Closet Sportswear December 2020 - April 2025 Bronx, NY

●Directed daily store operations, achieving consistent sales growth and meeting monthly revenue targets.

●Trained and supervised a team of 10+ associates to deliver top-tier customer service and meet performance goals.

●Managed inventory levels and executed product restocking strategies to ensure merchandise availability.

●Developed and implemented in-store promotions, driving foot traffic and increasing brand visibility.

●Handled customer service escalations, ensuring timely resolution and maintaining high customer satisfaction.

●Maintained visual merchandising standards aligned with brand image to enhance in-store experience and maximize sales.

Administrative Intern, Infinity Educational Programs July 2019 - August 2019 Brooklyn, NY

●Assisted in organizing and maintaining company records, improving document retrieval efficiency by 25%.

●Supported the development and implementation of marketing strategies, contributing to a 15% increase in enrollment.

●Managed scheduling and coordination of meetings, ensuring timely communication between departments.

●Utilized Microsoft Office Suite to create reports and presentations, enhancing internal communication.

●Collaborated with cross-functional teams to streamline administrative processes, reducing overhead costs by 10%. Tutoring Volunteer, Community Youth Program September 2016 - December 2019 Brooklyn, NY

●Tutored middle school students in Arabic reading, writing, and basic conversation skills.

●Provided one-on-one support in Pre-Algebra, helping students strengthen foundational math skills.

●Adapted teaching methods to suit diverse learning styles and language backgrounds.

●Fostered a positive, encouraging learning environment to build student confidence and academic interest. Facilities & Maintenance Volunteer, Islamic Institute of New York May 2018 - December 2019 Queens, NY

●Executed routine maintenance and operational support to ensure facility readiness for daily use and special events.

●Coordinated logistics for community events, including space setup, A/V equipment, and post-event breakdown.

●Collaborated with team members to resolve urgent facility issues and streamline on-site operations.

●Responded to service requests from staff and congregants, enhancing user satisfaction through timely follow-up. SKILLS/INTERESTS

Google Suite - Docs/Sheets/Slides Proficient • Leadership • Microsoft Office Proficient - Word/Excel/PowerPoint • Problem Solving • Teamwork • Project Management • Verbal & Written Communication • Organization & Prioritization Attention to Detail • Team Collaboration • Professionalism • Adaptability • Initiative & Proactiveness References Furnished Upon Request

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