Executive Virtual Assistant and Project Coordinator
Resume:
Michelle (Shelly) Austin
Lebanon, OH ***.******@*****.*** +1-513-***-****
Professional Summary
My goal is to utilize 30 years of extensive leadership experience combined with customer service commitment, material planning expertize, accounting knowledge and legal training to meet the company’s objectives with minimal supervision.
Authorized to work in the US for any employer
Work Experience
Project Manager
Self Employed Contractor-Madeira, OH
May 2022 to Present
•Developed comprehensive project plans, including timelines, milestones, resource allocation, and riskmanagement strategies
•Negotiated contracts with vendors for equipment procurement or services required for projectimplementation
•Facilitated effective communication among team members by conducting regular meetings andproviding clear instructions on tasks and responsibilities
•Identified opportunities for process improvement within projects by analyzing data/metrics related toquality assurance or customer satisfaction
Licensed Real Estate Professional
SIBCY CLINE
3 Years
Matched potential buyers with sellers. Optimized results with the best interest of my client. Made sure contract was completed accurately and timely. Conducted needed marketing to ensure successful sale of property. Assisted with staging to make sure home was presented in best possible condition. Negotiated with all parties as needed. Utilized strong communication skills.
Customer Service Supervisor
HUFFY SERVICE FIRST
Responsible to train employees on all programs within organization so they would be equipped to answer calls to employees and customers. Monitor call volume to insure adequate staffing needs were met. Maintained all files for all special program and history thereof for easy references.
Product Liability Specialist
HUFFY SERVICE
FIRST (15 YEARS TOTAL)
Investigated claims to determine liability and company exposure. Interviewed all parties involved including inspectors, claimant, Store Managers, and Managers to resolve claims and minimize costs to the company.
Accounts Payable and Payroll
HUFFY SERVICE FIRST
Performed 10 key function, processed invoices and processed payroll for 1000 plus employees.
Account Manager
HUFFY SERVICE FIRST
Responsible to sell, oversee and manage all aspects of special programs established with national retailers. Required strong communication and selling expertise. Provided reports to the Sales VP to ensure the program was profitable and successful for the company and the customer.
Material Planner
HARDY DIAGNOSTICS-Springboro, OH
May 2018 to June 2020
Evaluated and analyzed all raw material needs for a medical supply company. Worked with management teams on upcoming projects and made recommendations based upon past data and forecast. Negotiated purchase pricing and time schedules for deliveries. High attention to detail with critical thinking skills.
•Developed and implemented material planning strategies to optimize inventory levels and ensure on-time delivery of materials
•Analyzed demand forecasts and historical data to determine optimal order quantities, resulting in areduction in excess inventory
•Coordinated with cross-functional teams including production, procurement, and logistics to ensuretimely availability of materials
Account Resolution Specialist II
HARDY DIAGNOSTICS
February 2016 to May 2018
Risk evaluation and assessment for new customers. Review contracts and determine liability and exposure. Collections for high medium to high volume customers. Team lead responsible for training new representatives.
Owner
shelly’s Place
June 2015 to December 2015
Owned and managed family diner. managed entire process of purchasing and selling, building relationships with vendors, marketing, growing customer base, inventory control, accounts payable and receivables, hiring and training employees
Owner
SHELLY'S PLACE
June 2015 to December 2015
Owned and managed family diner. managed entire process of purchasing and selling, building relationships with vendors, marketing, growing customer base, inventory control, accounts payable and receivables, hiring and training employees
Kitchen Assistant
DAYTON CHRISTIAN CENTER
April 2015 to August 2015
Performed all prep and planning to feed daycare meals for up to 80 children, 2 meals a day. Required strong organization skills and time management. Managed entire kitchen cleaning, prep, and inventory.
Property Manager
Northwest Woods (Nexus
August 2014 to March 2015
Increased occupancy, developed customer relations, marketed property, oversee inventory or supplies and property maintenance. Oversaw and managed maintenance staff and leasing assistant. Processed A/R and A/P, collected rent, managed tenant complaints, improved retention, assessed evictions and made court appearances.
Ensure property performed at highest level of operations while maintaining corporate budget.
Property Manager
NORTHWEST WOODS
August 2014 to March 2015
Increased occupancy, developed customer relations, marketed property, oversee inventory or supplies and property maintenance. Oversaw and managed maintenance staff and leasing assistant. Processed A/R and A/P, collected rent, managed tenant complaints, improved retention, assessed evictions and made court appearances. Ensure property performed at highest level of operations while maintaining corporate budget.
Executive Assist and Community Manager
HELIOS Facilities Management
March 2013 to August 2014
Demonstrated problem-solving skills; identified problems and implemented corrective processes. Resolved all management duties to assist owner of company.
Increased occupancy by establishing a reputation with nonprofit organizations to provide housing through section 8 funding. Redesigned units, hired, and directed all remodeling of apartments while maintaining a budget. Within one year of owing the property, we sold the complex through affective processes.
Executive Assistant and Community Manager
HELIOS Facilities Management-Cincinnati, OH
March 2013 to August 2014
Demonstrated problem-solving skills; identified problems and implemented corrective processes. Resolved all management duties to assist owner of company. Increased occupancy by establishing a reputation with nonprofit organizations to provide housing through section 8 funding. Redesigned units, hired, and directed all remodeling of apartments while maintaining a budget. Within one year of owing the property, we sold the complex through affective processes.
Community Manager
MONROE TERRACE AND STEEPLECHASE (CMC) September 2011 to January 2013
Managed 2 apartment communities. Increased occupancy, decreased turnover. Built relationships with team of maintenance personnel and leasing agent. Process payroll, rent collections, legal processes and rentals while maintaining a wonderful community.
Community Manager
MONROE TERRACE AND STEEPLECHASE (CMC) September 2011 to January 2013
Managed 2 apartment communities. Increased occupancy, decreased turnover. Built relationships with team of maintenance personnel and leasing agent. Process payroll, rent collections, legal processes and rentals while maintaining a wonderful community. LICENSED REAL ESTATE PROFESSIONAL - SIBCY CLINE
3 Years
Matched potential buyers with sellers. Optimized results with the best interest of my client. Made sure contract was completed accurately and timely. Conducted needed marketing to ensure successful sale of property. Assisted with staging to make sure home was presented in best possible condition. Negotiated with all parties as needed. Utilized strong communication skills.
PRODUCT LIABILITY SPECIALIST - HUFFY SERVICE FIRST (15 YEARS TOTAL)
Investigated claims to determine liability and company exposure. Interviewed all parties involved including inspectors, claimant, Store Managers, and Managers to resolve claims and minimize costs to the company.
ACCOUNT MANAGER - HUFFY SERVICE FIRST
Responsible to sell, oversee and manage all aspects of special programs established with national retailers. Required strong communication and selling expertise. Provided reports to the Sales VP to ensure the program was profitable and successful for the company and the customer.
CUSTOMER SERVICE SUPERVISOR - HUFFY SERVICE FIRST
Responsible to train employees on all programs within organization so they would be equipped to answer calls to employees and customers. Monitor call volume to insure adequate staffing needs were met. Maintained all files for all special program and history thereof for easy references.
ACCOUNTS PAYABLE AND PAYROLL - HUFFY SERVICE FIRST
Performed 10 key function, processed invoices and processed payroll for 1000 plus employees.
Education
Associate's degree
APPLIED SCIENCE MARKETING AND BUSINESS MANAGEMENT (ASSOCIATES)
SINCLAIR COMMUNMITY COLLEGE-Dayton, OH
Skills
Appointment scheduling Microsoft Outlook Cross-functional collaboration Project monitoring Correspondence management Staff scheduling Filing Interpersonal communication Food & beverage industry Google Workspace Bookkeeping
Cross-functional communication Problem-solving Project resource management
Budget reports Accounts payable Technical Proficiency Microsoft Access
Administrative experience Data entry Vendor relationship management Customer support Organizational skills Kitchen Management Experience Microsoft Excel
Improving operational efficiency Microsoft Outlook Calendar Construction project budgeting Schedule management Managing business operations budgets - Largest business operations budget managed ($1-$100,000) Event Planning Technical project management Managing business operations teams - Largest business operations team managed (1-5 members) Math Data collection Account management Property
Leasing Yardi Procurement contract negotiation Property Management GPS
Stakeholder expectation management Project performance metrics Supply chain
Customer retention Bank reconciliation Operations management Personal assistant experience Project task coordination 15 Plus years in Management or a Supervisory position
Material Planning
Purchasing
Negotiating
Accounting
Proficient in Word, Excel, ERP Microsoft Teams Stakeholder relationship building
Multi-line phone systems Interpersonal skills Business support for CEO Profit and loss analysis Conflict resolution Task prioritization Project dashboards Project management in construction Active listening Manufacturing company experience
Grammar Experience Phone etiquette Sales negotiation Google Calendar Data analysis skills Time management CRM system proficiency Attention to detail
Communication platforms Office supply management Accounting systems Financial data management Vendor management Customer relationship building Managing accounting teams Project leadership QuickBooks Pricing Project closure reporting
Accounts Receivable Project reporting Vendor manager experience EDI Marketing project management Google Docs Training Executive administrative support
Section 8 Procurement Computer operation Budget management Written communication Collaboration Hospitality management Office record organization
Team management ERP systems Document compliance management Supplier management Project coordination Project communication management Contracts
Customer service Procurement management Project management in real estate
Project final report preparation Status Reporting Regular stakeholder meetings
Research ISO 9001 Managing customer accounts Word processing Microsoft Word
Customer communication Project milestone reporting Project planning Inventory management Lean (project management methodology) Project risk management
Manufacturing Payroll processing Logistics Maintenance management Decision making Financial accounting Teamwork Construction estimating Calendar management MRP Facilities Management Supplier selection Marketing Event planning project management Project scheduling Cost accounting Staff supervision
Customer complaint resolution Managing hospitality teams Clerical experience
Sales Typing Warehouse management system Purchase order management
Product development project management Conflict management Zoom Writing skills Project budget management Project management in manufacturing Productivity software Production Management Accounting experience within construction industry 10 Key Data Entry Office management Quality assurance Team motivation
(leadership skill) Achieving project delivery timelines - Shortest project delivery timeline achieved (Less than 3 months) Construction documentation Project management Project management experience (6-10 years) Supply chain management POS systems
Leadership Microsoft PowerPoint Stakeholder negotiation Meeting agenda preparation Google Sheets
Languages
• English
Awards
Moxie Award
September 2019
Moxie award with Hardy Diagnostics for dedication, commitment, drive and ambition.
Certifications and Licenses
Driver's License
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