Warehouse Associate Candidate with 10+ Years Customer Service
Resume:
Rey Ramiro. Garay
Loves Park,IL 61111
***********@*****.***
Career Objective:
Highly personable customer service professional with over 10+yrs of experience in the sales processing and call center operations within the bank and telecommunications industry.
Summary of Qualification:
I have 10+ years in Customer Service and Clerical. 3+ years in Supervisory position. I am computer literate and experienced with Microsoft Word, Excel, and Outlook.
September 01,2021 - Jan 26,2024 ( American Control Electronics) South Beloit, IL
Shipping/Receiving Dept.
Working in a Warehouse. Doing Shipping/Receiving. Picking orders to be shipped via UPS, Fedex or DHL.Loading and Unloading freight trailers with forklift or pallet jack. All office duties including,emailing,scanning and faxing..
August 24, 2017 – November 2020 (24-7 InTouch – Walmart Grocery Department) - Aurora, CO
CSR 2 /Online Support
Handling inbound/outbound calls. Helping with billing questions, in regards to their grocery order. Assisting customer with placing their order, if they are experiencing an online issue. Basic troubleshooting with their online grocery profile. Taking supervisor calls. Supervising 30+ plus employees at any given time while on shift. Coaching agents with their Quality Assurance Stats. Monitoring live calls. Completing weekly quality assurance audits to maintain within policy and compliance.
October 16, 2016- August 01, 2017 (MNsure Healthcare Marketplace) - Loves Park, IL
Customer Service/Online Support
Handling high call volumes for inbound call center. Helping consumers better understand the health options available within the marketplace for Minnesota residents. Handling account information, as per Hippa Regulations. Assisting consumers regarding balance owed to private health carriers. Helping a consumer with an online application for private insurance or for medical assistance through the Department of Human Services. Assisting consumers with any issues when creating a profile online, or with password resets.
July 07, 2013- June 2016 Atento (BBVA COMPASS BANK) - Pharr, TX
Small Business Banking/Online Technical Support
Handling high call volumes for inbound/outbound call center. Helping customers better understand their Business Online Banking information. Helping customers with past due balances, errors in daily deposits, non-sufficient fund fees, and any online issues when the customer is login into their online banking. Ach transfer, wire transfer and setup fees. All office duties including emailing, filing, faxing.
April 01, 2012- May 14, 2013 (CHARTER FITNESS) - Rockford, IL
Manager
Handling customer issues over the phone or in person. Assisting customers in regards to their membership dues or cancellation of their membership. Managing 4-8 employees at any given time while on shift. Maintaining the facility to good housekeeping standards, and cash handling, and all office duties including filing, scanning, emailing and faxing.
Education Level: High School Diploma/GED Course Date Completed: 03/07/2001 - Rockford, IL GRADUATED: YES
Computer Skills: Typing Speed: 30-45 wpm: Email Software (Google, FireFox, and Safari) Peripheral Devices (scanners, printers, fax machine)
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