Operations & Administrative Support Professional

KAMILA TUITT

Cockeysville, MD · 240-***-****

*********@*****.*** · linkedin.com/in/kamila-tuitt-50447314 Highly organized and adaptable Operations & Administrative Support professional with 15+ years of experience supporting teams, managing high volume workflows, and delivering excellent customer service. Strong background in scheduling, data management, documentation, problem solving, and cross functional communication. Known for accuracy, reliability, and the ability to learn new systems quickly. Thrives in fast paced, remote environments and consistently improves processes to support team success. CORE SKILLS

Administrative Support · Customer Service · Scheduling & Coordination · Data Entry · Documentation Management · Process Improvement · Problem Solving · Cross Functional Communication · Time Management · Remote Work Efficiency · Reporting & Tracking · Training Support · Technical Troubleshooting · Microsoft Office 365 · Google Suite · Zoom · SQL (Codio)

· Python (PyCharm) · Java

PROFESSIONAL EXPERIENCE

Scheduling & Authorization Coordinator

Alpha & Omega Kids Developmental Services (Remote) July 2025 – November 2025

● Managed complex schedules for staff and clients, ensuring accuracy and timely updates.

● Resolved scheduling conflicts, communicated changes, and maintained detailed documentation.

● Tracked requests, deadlines, and approvals using dashboards and reporting tools.

● Coordinated with internal teams to support smooth daily operations. Utilization Management Coordinator I

CareFirst BCBS / Dexian (Remote)

September 2024 – July 2025

● Managed daily case assignments and maintained organized tracking systems.

● Verified information, updated records, and ensured documentation accuracy.

● Supported team operations through reporting, follow ups, and workflow coordination.

● Collaborated with internal departments to resolve issues and maintain productivity. Operations Support Specialist

Centria Healthcare (Remote)

July 2021 – September 2023

● Provided frontline support to staff across multiple states, resolving workflow and system issues.

● Coordinated onboarding, scheduling, and administrative processes.

● Maintained tracking tools, processed applications, and supported cross functional teams.

● Ensured timely communication and high quality support for internal stakeholders. Administrative Specialist II

Charles County Department of Health (Hybrid)

January 2019 – July 2021

● Managed program operations including scheduling, eligibility verification, and documentation.

● Communicated with clients, vendors, and agencies to resolve issues and coordinate services.

● Prepared reports, maintained audit ready records, and reconciled invoices.

● Delivered consistent, customer focused support in a high volume environment. PRIOR EXPERIENCE

Alteon Health / Emergency Medicine Associates

2010 – 2018

Roles: Operations Support, Claims Specialist Team Lead, Data Entry Specialist, Scheduling Coordinator

● Managed high volume data entry, scheduling, reporting, and workflow coordination.

● Trained staff, improved processes, and supported cross department communication.

● Ensured accuracy, timeliness, and strong customer service across all responsibilities. EDUCATION

BS, Applied Technology (In Progress)

University of Maryland Global Campus – Anticipated 2028 BA, Information Technology

Southern New Hampshire University – 2023 to 2025

President’s List · Honor Roll

Executive Assistant Certificate

Katherine Gibbs School

President’s List · Honor Roll · Perfect Attendance

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