Dedicated Case Manager & Community Resource Advocate

Amy Liewehr

************.*******@*****.*** 262-***-****

Pleasant Prairie, WI 53158

Professional Summary

Dedicated and compassionate Case Manager with extensive experience supporting individuals with employment barriers, special needs, and diverse behavioral challenges. Strong background in workforce development, transportation coordination, community outreach, and client advocacy. Known for exceptional organization, communication, and problem-solving skills, with a proven track record of helping individuals achieve their goals through personalized planning and resource connection.

Core Skills

Case management & client advocacy

Individualized service planning

Community resource coordination

Behavioral support & ABA familiarity

Time management & organization

Documentation & data entry

Microsoft Office proficiency

Flexible team collaboration

Experience

Case Manager

Equus Workforce Solutions Jan 2022-Jan 2025

Supported participants in identifying employment barriers and developing actionable strategies to overcome them.

Created individualized employment and education plans tailored to participant goals. Connected clients with community resources, specialized services, and training programs. Maintained accurate case notes, records, and documentation in manual and electronic systems. Communicated regularly with participants, employers, and partnering agencies to support job attainment and retention.

Participated in community outreach projects across three counties. Tracked referral sources and ensured compliance with state and agency regulations. Behavioral Technician

Sonnenberg / BTT / Pleasant Prairie Jan 2021-Jan 2022 Worked with special needs clients in a structured environment. Collected behavior data, timed behaviors, and implemented behavior-correction strategies. Continued training in Applied Behavior Analysis (ABA). Driver

Warren Township High School Gurnee Jan 2019-Jan 2021 Transported special needs students safely and reliably. Trained new employees on routes and safety procedures. Logged medical notes, behaviors, and attendance for reporting to Special Education staff. Office Manager / Transportation Coordinator

Skokie District 68 Skokie Jan 2017-Jan 2019

Coordinated transportation for special needs elementary and junior high students. Created and adjusted routes, scheduled trips, and organized driver schedules. Managed dispatching responsibilities.

Dispatcher / Safety Assistant

Durham School Services Beach Park Jan 2015-Jan 2017 Reported routing issues and supported safety protocols. Managed data entry, filing, and record updates for General Manager and Maintenance. Maintained logs for driver hours and vehicle repair status in compliance with state and federal regulations. Driver

Warren Township High School Gurnee Jan 2013-Jan 2015 Provided transportation for special needs students. Trained new employees on established routes.

Maintained logs on medical needs, behavior, and attendance. Program Services Supervisor

NorthPointe Resources Zion Jan 2012-Jan 2013

Advocated for individuals regarding human rights, legal matters, and financial planning. Supervised individuals directly and provided daily support. Maintained electronic health records, goal data, payroll progress, and instructional documentation. Developed community integration plans and managed transportation scheduling. Trained new employees on vehicle operation and wheelchair securement. Safety Coordinator / Dispatcher

Lakeside Transportation Waukegan Jan 2004-Jan 2008 Managed routing in Versatrans for 105 buses covering schools, work runs, and charters. Delivered classroom and behind-the-wheel training. Scheduled all initial and refresher courses with Lake County ROE. Maintained employee records including physicals, fingerprints, background checks, and evaluations. Recruited and hired new drivers and aides.

Served as liaison between parents, schools, SEDOL, and the transportation company. Oversaw special needs equipment and maintained related logs. Education

Diploma

Zion-Benton High School

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