Remote Customer Service & Support Specialist

Neosha Vickers

Columbus, GA ***** *************@*****.*** +1-706-***-****

Authorized to work in the US for any employer

Work Experience

Remote Member Services Specialist

Digital Federal Credit Union-Marlborough, MA September 2024 to December 2025

Acted as a primary contact for members, handling inquiries via phone, chat, and email, processing transactions, opening/closing accounts, resolving issues, and identifying opportunities to cross-sell relevant DCU products like loans or credit cards, all while ensuring excellent service and adhering to financial regulations.

Remote Customer Service Agent

SUPERIOR CONTACT-Marquette, MI January 2022 to June 2024

Assisted customers with booking appointments for HVAC, water heater, and plumbing and electrical services. Provided direction on how to safely turn off systems, Ensured client satisfaction on every call, exceeded all Performance Metrics goals consistently.

Remote Customer Service Specialist

Afni-Opelika, AL

January 2022 to August 2023

Provided customer care for Verizon. Kept updated information on all products and services. Upselling and cross selling, ensured client satisfaction on every call.

Education

Master of Cosmetology (College Degree)

Columbus Technical College-Columbus, GA

January 2016 to June 2019

High school diploma or GED

Skills

•Microsoft Excel

•Phone call management

•Phone communication

•Multitasking

•Problem-solving

•Sales

•Achieving sales targets

•Analytical thinking

•Customer support

•Social media communication

•Customer service

•Call center management

•Clear language communication

•Client interaction via phone calls

•Order processing

•Managing customer accounts

•Microsoft Word

•Live chat

•Data entry

•Computer operation

• Zoom Languages

• English

Certifications and Licenses

Computer Technology & Customer Service

September 2015 to Present

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