IT Infrastructure Project Coordinator

John Saggio, MBA

Project Coordinator IT Infrastructure & Operations Support

Mesa, AZ 480-***-**** https://www.linkedin.com/in/johnsaggio

Remote ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Project Coordinator with 9+ years of experience supporting enterprise IT infrastructure, network modernization, and compliance initiatives. Proven ability to coordinate multi-site projects, track deliverables, and maintain accurate reporting across cross-functional teams. Known for improving process efficiency, reducing backlogs, and ensuring projects stay on schedule and within scope. Strong background in ServiceNow, Microsoft 365, and ITIL-based environments.

CORE SKILLS

Project Coordination: Scheduling, task tracking, status reporting, documentation

Tools & Systems: ServiceNow, SharePoint, Microsoft 365 (Excel, Teams, Project)

Infrastructure Support: VMware environments, Cisco networks, asset lifecycle tracking

Process & Compliance: ITIL practices, NYDFS compliance support, change management

Communication: Stakeholder updates, meeting coordination, cross-team alignment

Operations Support: Vendor coordination, backlog tracking, issue escalation

PROFESSIONAL EXPERIENCE

Top Aces Corp

Program Coordinator March 2026 – Present (Remote)

Coordinate training program logistics and courseware for international aviation teams

Manage documentation and file organization across SharePoint, Teams and OneDrive, improving accessibility for distributed stakeholders

Track deliverables and timelines to ensure training materials are prepared and delivered on schedule

Support reporting and presentation development using Excel and PowerPoint for leadership updates

World Wide Technology (Contracted to Kaiser Permanente) Remote

Project Coordinator / Project Manager Sept 2017 – Dec 2024

Coordinated infrastructure migration projects across multiple sites, tracking milestones, risks, and deliverables to support on-time completion

Maintained project documentation, including status reports, risk logs, and dashboards in ServiceNow and SharePoint

Supported asset decommissioning initiative involving 4,000+ devices, ensuring accurate tracking and compliance alignment

Assisted with vendor coordination, scheduling, and deliverable tracking across multi-vendor environments

Monitored project backlogs and contributed to process improvements that reduced outstanding work by 40%

Coordinated rollout of vulnerability scanning across 130+ sites, tracking progress and reporting results to stakeholders

Facilitated communication between technical teams, leadership, and external partners to ensure alignment

Insight (Contracted to Arizona Public Service) Chandler, AZ

Project Coordinator / Network Engineer April 2008 – July 2016

Supported coordination of network and infrastructure projects across 80+ locations, ensuring timely execution of tasks

Tracked deployment activities for 200+ network devices, maintaining accurate documentation and status updates

Assisted in scheduling upgrades and migrations to minimize operational disruption

Maintained network documentation and collaborated with engineering teams to resolve issues

Provided support for WAN/LAN upgrades, tracking equipment, timelines, and deliverables

Planned Sabbatical January 2025 – 2006

Continued professional development in Agile practices, ServiceNow updates, and ITIL frameworks

Maintained readiness for project coordination roles through ongoing learning and skills refinement

EDUCATION & CERTIFICATIONS

MBA — Keller Graduate School of Management

B.S., Network Infrastructure Engineering — DeVry University

Certifications:

ITIL Foundation

CCNA (knowledge maintained)

TECHNICAL SKILLS

ServiceNow SharePoint Microsoft 365 Excel Teams Project

VMware Cisco Networking (ACI, LAN/WAN)

Agile Waterfall ITIL Change & Risk Tracking

Contact this candidate