Customer Service & Service Advisor Professional
Resume:
Jessica Williamson
Waxahachie, TX *****
*******.*************@*****.***
Professional Summary
Personable customer service professional offering years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Authorized to work in the US for any employer
Work Experience
Service Advisor
Sewell Ford-Midland, TX
December 2023 to August 2025
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
• Developed strong product knowledge to effectively upsell maintenance packages and accessories to customers
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
• Performed quality control checks on completed repairs to ensure adherence to company standards before returning vehicles to customers
• Conducted follow-up calls with customers after service completion to ensure satisfaction and address any outstanding concerns or questions
Cashier
Walmart-Midland, TX
September 2022 to December 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Trained new employees on operating cash registers effectively
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Assisted in inventory management by monitoring stock levels at the checkout counter Cashier/Customer Service
Chick-fil-A-Midland, TX
March 2020 to September 2022
Taking orders
Answering and taking catering orders over phone
Delivering orders to businesses
Stocking
Cashier/Customer Service
Sam's Club-Midland, TX
April 2019 to April 2020
Customer service
Answering calls
CNA/Caregiver
Midland Memorial Hospital-Midland, TX
March 2017 to May 2019
• Took care of approximately 16 elderly patients daily
• Provided patients/residents with care and companionship
• Monitored vital signs
• Aided patients with personal hygiene
• Assisted patients with activities of daily living
• Aided in lifting patients when necessary
• Recorded patient care daily
• Changed bed linens
• Cleaned and sanitized rooms
• Performed post-mortem care, if needed
Education
Diploma (High school diploma)
Randall High School-Amarillo, TX
May 2004 to May 2007
Skills
• Cashiering
• Catering
• Caregiving
• Cooking
• Computer skills
• Microsoft Excel
• Home care
• Vital Signs
• Restaurant experience
• Food Preparation
• Typing
• Microsoft Office
• Medical office experience
• Medical terminology
• Microsoft Word
• Administrative experience
• POS
• Cash handling
• Customer service
• Medical Records
• Food service
• Cleaning Experience
• Hospital Experience
• Organizational skills
• Patient Care
Certifications and Licenses
Non-CDL Class C
CPR
Food Handler Certification
Driver's License
October 2020 to October 2025
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