IT and office support professiona
Resume:
Profile IT Support professional with **+ years experience in diverse industries such as entertainment and fashion.
Experience System Support Technician
Insomniac Games, Burbank, CA - 4/2021- 6/2024
Setup and configure new user accounts, including AD, Perforce, SHIP/Confluence and Jira. Troubleshoot hardware and software issues.
Set up workstations.
IT Operations Contractor/Desktop Support Engineer
West Monroe Partners, LLC, Los Angeles, CA - 9/2020-4/2021 Configure and troubleshoot PC and Macs.
Work with 3rd parties to get hardware repaired.
Use ConnectWise to assist remote users.
Work on ServiceNow tickets.
Specialist - IT Support, LiveNation Entertainment, Hollywood, CA – 2016-2020 Deploy PC and Macs.
Troubleshoot hardware issues.
Support mobile device issues.
Assist with Zoom meetings.
Use Zendesk to create, edit and track customer issues. Use Cisco Call Manager to configure Cisco IP desk phones. Use TeamViewer to remotely assist customers.
Administer Active Directory accounts - lockouts, network permissions and password resets. Install Druva for Cloud backups.
Desktop Support, bebe Studios – 2015-2016
Responded to and resolved help desk tickets.
Setup and administered Cisco phones.
Setup and administered MozyPro cloud backups.
1915 1/2 South Orange Drive
Los Angeles, CA 90016
Colleen **********@*****.***
Kresoja
Did IT orientation with new employees.
Set up workstations.
Installed software updates.
Microcomputer Support Tech, MGM Studios, Beverly Hills, CA – 2014 - 2015 Analyzed and resolved hardware and software issues on Macs and PCs. Imaged and set up new machines.
Desktop Support Analyst BBC Worldwide, Los Angeles, CA – 2011-2014 Created and administered AD accounts.
Imaged hardware using SCCM.
Troubleshot Lenovo, HP and Dell laptops and desktops. Set up workstations.
Maintained hardware database - warranty status, assignments, software licenses. Maintained hardware - hard drive swaps, RAM upgrades, video card upgrades. Desktop Support Tech, ZGF Architects, Los Angeles, CA - 2006-2011 Created user AD accounts.
Troubleshot hardware and software issues.
Migrated L.A. office from Windows XP to Windows 7. Managed hardware inventory.
Traveled to Chicago office periodically to support remote staff. Desktop Support Tech, Gas Powered Games, Seattle, WA - 2003-2006 Diagnosed and troubleshot hardware and software issues. Built PCs from scratch.
Set up and moved workstations.
Education Cal State University, Northridge, Northridge, CA - Theater Arts major Santa Monica College, Santa Monica, CA - AA in Liberal Arts References Ryan Gorney
BBC Worldwide, IT Manager
Los Angeles, CA
****.******@***.***
Craig Fancy
BBC Worldwide, VP of Technology
New York, NY
*****.*****@***.***
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