Administrative Professional with HR & Case Management Expertise

KATHY TOWNSEND

*******@*****.*** H: 937-***-**** Springfield, OH45504

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills

Administrative operations

Phone call answering

Public relations

Professional and mature

Results-oriented

Customer service orientation

Strong problem solver

Detail-oriented

Risk management

Training and coaching

Database entry

Deadline-oriented

Conflict mediation

Report writing

Meticulous attention to detail

Organization and efficiency

Human resources best practices

Microsoft

Excel spreadsheets

Workers' compensation knowledge

Experience

10/2016 - Current

Clark County Child Support Enforcement Agency

Springfield, OH

Case Manager

Responsible for enforcement activities of assigned caseload; interviews customers both in person and over the telephone; communicates with employers and the court systems; update case files, review cases for legal action and engage in activities to locate parties to the case; work a variety of computer systems; required to and do testify in court proceedings; perform compiling of required weekly and monthly reports, report writing, work daily alerts on caseloads assigned, numerous other detailed tasks required daily.

07/2012 - 10/2016

Champaign Residential Services Inc.

Urbana, OH

HR Specialist

Oversaw new employee onboarding procedures from initial training to skill development.

Conducted all employee hiring and exit interviews.

Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.

Evaluated and resolved all performance-based and on-site incident employee injury claims.

Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.

Sorted job applications, vetted candidates and recommended individuals for key positions.

Created and modified job descriptions within all departments.

Developed and facilitated all new-hire orientations.

Advised top management on appropriate employee corrective actions.

01/2010 - 07/2012

Express Services Inc.

Springfield, OH

Administrative Assistant

Monitored and tracked project performance data with monthly/weekly spreadsheets to generate reports and keep management informed of important trends.

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Created and maintained spreadsheets and developed administrative and logistical reports.

Arranged domestic and international travel, hotel and transportation needs for staff.

Created PowerPoint presentations used for business development.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

05/2005 - 08/2008

State Of Ohio

London, OH

Secretary

Maintained office safety by screening visitors, updating logs and issuing temporary passes.

Received and routed incoming calls and correspondence to promote timely communication.

Composed, proofread and distributed clean and professional business correspondence and internal team communications.

Created and maintained spreadsheets and developed administrative and logistical reports.

Maintained office supplies by checking stocks and placing orders.

Kept reception area clean and organized to offer positive first impression to every visitor.

Documented and shared monthly meeting minutes.

Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.

Oversaw office inventory by restocking supplies and submitting purchase orders for new office and cleaning products.

Education and Training

Springfield, OH

High School Diploma

Northeastern High School

Lynchburg, VA

Liberty University

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