Security Engineer Candidate for Blue Cross

Hayley Loman

Hillsborough, NC ***** 919-***-**** ***********@*****.***

Professional Summary

Cybersecurity professional with experience as a Salesforce Administrator, skilled in system security, access controls, and data protection. Proven track record of implementing secure configurations and managing access to ensure compliance with industry standards. Highly motivated and positive individual with great organizational and communication skills. Looking to leverage technical expertise in cybersecurity to protect and optimize IT infrastructures.

Professional Experience

Salesforce Administrator - Affordable Care – Morrisville, NC – (07/2023-present)

·Configure role-based access for 350+ users, minimizing unauthorized data access

·Manage and improve sharing settings, roles and profiles, security setting, and hierarchy

·Audit data-sharing rules and conduct security reviews to ensure compliance with internal standards

·Conduct an end-trend security audit of Salesforce data access, identifying key vulnerabilities and implementing role-based access controls

·Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements

·Oversee daily, weekly, monthly, and quarterly processes key to business operations and continuity

·Serves as primary administrator for the Salesforce Service Cloud environment with 350+ users

·Handle basic administrative functions – user account maintenance, reports and dashboards, flows and other routine tasks

·Manage data and monitor storage and usage

·Manage Salesforce integrations and updates

·Assist in training new users and grow the Salesforce skill set across Affordable Care

·Identify areas of improvements to increase benefit, usability, and ROI

·Creation of custom objects, records types, page layouts, and fields

Dentrix Practice Management Systems Lead/Account Management Analyst – Affordable Care - Morrisville, NC – (11/2021-07/2023)

·Develop, update, document, and manage GPOs

·Manage user accounts on Windows platform (Creation, Modification, Permissions Updates) via Active Directory, Azure, and Exchange for 4000+ users

·Analyze and resolve user email account issues in Exchange Server and Azure Active Directory

·20+ tickets a day minimum, some days will have 10+ New Hire tickets alone

·Create security groups via AD as requested

·Review ADAudit and Email Trace logs for AD and email issues

·Lead and manage the Practice Management System Support team members

·Work closely with practices and operational department leader in business departments

·Work with IT team members to build strategic relationships with open lines of communication

·Work with third party PMS software vendors to resolve technical issues and optimize as necessary

·Delegate tasks and set deadlines for your internal team

·Maintains ongoing communication with fellow Practice Management System Analysts, Practice Technology System Analysts and Learning and Development team members concerning ideas and issues practice/functional/clinical performance

·Recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team

·Evaluate team member results and provide feedback in a timely fashion

Dentrix/Service Desk Technical Support – Affordable Care – Morrisville, NC - (09/2020-10/2021)

·Provide dental practices with Dentrix application and IT support

·Evaluate Dentrix and IT issues and provide thorough solutions

·Responds to Practice Management Systems Support emails in a timely manner

·Creates new users in PMS for new practice staff

·Resolves end of day/end of month reconciliation

·Counsels callers on SOP according to training manuals provided by Affordable Care

·Answer questions related to SOPs and provide FAQs to practices

Junior Product Security Test Engineer Intern – Lenovo – Morrisville, NC - (08/2019-01/2020)

·Setup, configure, and use security tools to perform SSRB security assessments

·Prepare security assessment reports

·Work with global product teams to review security assessment reports

·Develop Nessus and other test tool assessment profiles

·Research/develop standards on assigned security topics

Education

Purdue University Global

·Master of Science in Cybersecurity Management

·3.8 GPA

·Cyber Security Club

Wake Technical Community College

·Associate in Applied Science in Cyber Security

East Carolina University

·Bachelor of Science in Business Administration

·Sigma Alpha Iota Fraternity Member

·ECU Marching Pirates Member and Squad Leader

Technical Skills

·Windows 10, MacOS, Linux/Unix (Kali, Debian, Ubuntu, Parrot)

·VMWare

·Microsoft Office, Outlook, Smartsheet, Sharepoint

·Cherwell, Salesforce

·Active Directory, Microsoft Exchange, Azure Active Directory

·Autopsy, OSForensics, FTK, ProDiscover

·AppAudit, AppScan, Arachni, BurpSuite, Nessus, Protecode, OpenVAS, Metasploit, Carbon Black Cloud

·Wireshark, nmap, Zenmap

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