Customer-Focused Service Professional with CS Skills

Naima Khanom

Warren, MI *****

586-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professionals with experience handling customer inquiries, resolving issues, and providing excellent service in fast-paced environments. Strong communication, multitasking, and problem-solving skills with the ability to work effectively both independently and as part of a team. Currently pursuing a Bachelor of Science in Business Administration at Wayne State University. EDUCATION :

Wayne State University, Detroit, MI

Bachelor of Science in Business Administration, Management Expected Graduation: December 2026

EXPERIENCE :

Customer Service Agent – Clementine Live Answering Service, Roseville, MI (Sep 2023– Current)

• Answered incoming calls and assisted customers in a professional and friendly manner.

• Accurately documented customer information and call details into company systems.

• Addressed customer questions, concerns, and service requests while maintaining professionalism.

• Demonstrated strong listening skills to understand customer needs and provide solutions.

• Managed multiple tasks simultaneously, including data entry, while speaking with customers.

• Maintained confidentiality and accuracy when handling customer information.

• Worked efficiently in a fast-paced environment while meeting performance expectations. Warehouse Associate – Terminal Supply, Troy, MI (Sep 2022 - Aug 2023)

• Picked, packed, and prepared customer orders accurately and efficiently.

• Updated inventory records and maintained organized work areas.

• Assisted in meeting daily productivity and shipping goals.

• Collaborated with team members to ensure timely order fulfillment. Team Member – Tim Hortons, Warren, MI (Jan. 2022 - August 2022)

• Provided excellent customer service and handled customer concerns professionally.

• Assisted customers with orders and ensured a positive experience.

• Trained new team members on company procedures and customer service standards.

• Worked in a fast-paced environment while maintaining accuracy and efficiency. SKILLS:

• Customer Service

• Phone Support

• Data Entry

• Microsoft Office (Word, Excel, Outlook)

• Written and Verbal Communication

• Problem Solving

• Time Management

• Multitasking

• Teamwork

• Attention to Detail

LEADERSHIP & CAMPUS INVOLVEMENT:

• Agency M-1, Member Detroit, MI October 2022 – Present

• American Medical Women Association – Wayne State University, Member Detroit, MI October 2022 – Present

• Bangladeshi Student Association, Member Detroit, MI October 2022 – Present

• Industry Mentor Program, Mentee Detroit, MI October 2022 – Present o Participated in professional development activities, networking opportunities, and mentorship sessions focused on career growth and workplace readiness

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