Customer Service Professional with 30+ Years Experience

LISA GOLDER

Customer Service Associate 317-***-**** **********@*********.***

PROFILE

Experienced customer service associate with over 30 years of expertise in customer relations, cash handling, and financial operations. Excellent time management and decision-making skills with a strong focus on accuracy and efficiency. Passionate and motivated with a drive for excellence.

SKILLS

• Customer Service & Relations

• Decision Making

• Dependable

• Organization

EXPERIENCE

Customer Service Representative

Ryan Barclay State Farm – Greenwood, IN

03/2023 – Present

• Proficient in customer digital platforms including ECRM and Salesforce in serving customers

• Handled customer payments and office bank deposits efficiently

• Generated positive relationships with co-workers and customers

• Planned and operated customer-driven outreach events

Cashier

McDonald’s – Greenwood, IN

03/2022 – 03/2023

Built Positive Relationships with Customers and Co-Workers

Handled Customer Orders and Payments

Customer Service Representative

Express Employment Professionals – Greenwood, IN

01/2021 – 03/2022

Helped Customers Find Job Placements

Helped manage Inventory for Company

Customer Service Representative

Noyes LLC / Sanctuary Securities – Indianapolis, IN

09/1997 – 01/2021

• Conducted daily operations including buying and selling stock and mutual funds for customers

• Processed wire transfers, registered, deposited, and re-registered stock certificates

• Assisted bond traders with buying and selling transactions

References available upon request.

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