Multilingual Skills

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SONIA AGUIAR

Springfield, MA Phone: 401-***-**** Email: ********@*****.***

SUMMARY:

Compassionate human services professional with an associate degree in liberal arts/social work, dedicated to empowering individuals of all abilities to achieve independence and an enhanced quality of life. Trilingual fluency in English, Spanish, and Portuguese enables culturally competent care and effective communication in diverse, multicultural communities. Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) supports data tracking, reporting, presentations, and efficient program management. Eager to contribute strong interpersonal skills and multilingual expertise to dynamic human services teams.

EDUCATION & CERTIFICATES

Massachusetts Bay Community College Wellesley, MA

• Associate degree, Liberal Arts—Human Services May 2025

• Human Services: DDS - Direct Support Certificate, Human Services May 2024 Bristol Community College Bristol, MA

• Portuguese, English Community Interpreter May 2021 Social Work Institute — IAS Portugal

• Social Worker Certificate December 2010

Membership Psi Beta 2025

• Psi Beta's mission is to promote professional development and psychological literacy of all college students through promotion and recognition of excellence in scholarship, leadership, research, and community service.

Dean's List 2024 & 2025. Associate Liberal Arts (Social Work) GPA: 3.9 (Summer-Spring 2025)

Language skills Portuguese, English and Spanish.

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EXPERIENCE

Employment and Training Specialist 3 May 2026-Present Viability

• Individualized assessment and coaching to help clients define career goals and create action plans.

• Building relationships with employers, seeking out job openings, and assisting clients in securing integrated competitive employment.

• Teaching soft skills, resume writing, and interview techniques.

• Collaborating with clinical teams and community partners to integrate employment with treatment.

• Providing information on how employment impacts Social Security, Medicaid, and other entitlements.

• Offering time-unlimited support to help employees succeed in their new roles, based on individual preferences.

• Maintaining accurate progress notes and documentation to comply with state and agency standards.

• Producing vocational rehabilitation, employment services, and/or working with individuals with disabilities.

• Knowledge of recovery-oriented practices and mental health issues.

• Conducting individualized vocational assessments.

• Networking and relationship-building skills to expand employer partnerships. Social Worker Technician (A/B) Central - Framingham at the Department of Children and Families Framingham, MA July 2024 – April 22, 2026

• Assist families and children to establish weekly goals and identify next steps to reach established goals.

• Assisting social workers in performing supportive casework and administrative tasks to ensure clients are receiving required services such as monitoring the periodicity schedule for health care; accompany social workers involved in placement activities; assisting social workers during visitation and providing transportation to clients for activities including medical appointments, therapy appointments, and scheduled visitation. 3

• Assisting Social Workers in performing supportive casework and administrative tasks to ensure clients are receiving required services Complete administrative case-related activities as required, including but not limited to sending and tracking form letters to doctors, schools, dentists, and personal references as required; assisting in the maintenance of case records; monitoring day care slots, maintaining an accurate logging and filing system and completing all required forms and maintaining records for processing vendor payments in a timely manner.

• Completing and monitoring single service activities (i.e., babysitting, homemaking) as required to ensure that these services are provided to eligible clients. Complete and monitor single service activities (i.e., babysitting, homemaking) as required to ensure that these services are provided to eligible clients such as conducting interviews to gather necessary information, type of service, goal of service, provider, schedule, and duration of service.

• Responding to inquiries and providing information regarding the department's eligibility for services and application procedures as contained in DSS Policy by conducting collateral calls as necessary; providing accurate information regarding voluntary application for services; assisting applicants with completing application forms and obtaining pertinent information.

• Responding to inquiries regarding eligibility for services and making appropriate referrals, by providing information to various community groups regarding DSS; conduct interviews to gather necessary information; completing service plans in accordance, including type of service, goal of service, provider, scheduling, and duration of service and conducting collateral contacts as necessary as well as maintaining case records in accordance with departmental policy.

Case Manager – Advocates Family Support Center Advocates Framingham, MA May 2022 – 2024

• Assist families and children to establish weekly goals and identify next steps to reach established goals.

• Provide direct support to encourage clients to actively participate in their communities.

• Assist in activities of daily living. Organize, coordinate, and participate in social events in the community.

• Develop individual and family support plans, expenditure plans, and comprehensive assessment plans.

• Assist families and children receiving services and resources by facilitating referrals on their behalf.

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• Attend weekly case reviews and meetings on individual plans and educational plans.

• Provide crisis intervention services to prevent placement disruptions.

• Assess the home environment for safety issues in preparation for a child’s return and following a child’s reunification.

• Review, prepare, and process check requests.

• Overall, assisting with DDS stipend management and eligibility. Interpreter Language Link – Center for Health Impact Massachusetts July 2023–2023 Bay State Interpreters Massachusetts July 2021 – July 2023

• Provided accurate interpretation between Portuguese and English in diverse settings, including schools (IEP meetings), the Department of Children and Families, and the Department of Motor Vehicles.

• Skilled in conveying nuances in language to ensure understanding between parties. Community Translator Associates for Human Services - Early Head Start Taunton, MA

Feb 2022 – Aug 2022

• Advocated resources and basic health care for clients.

• Enabled families to obtain appropriate assistance by bridging language barriers between social workers and service users through interpretation and translation of dialogues and documents.

Medical Interpreter Intern, Portuguese English Rhode Island Hospital Providence, RI

Oct 2021 – Dec 2021

• Assisted the hospital with written and oral communication in Portuguese and English.

• Translate questions, requests, and dialogue, verbal and nonverbal, in a healthcare/medical setting. Conveyed the intent of the original speaker (medical provider and patient), particularly understanding idioms and slang terms

• Implemented approaches to overcoming those barriers of culture, dialect, beliefs, and preferences.

• Acted in accordance with the Interpreter Code of Ethics and the Standards of Practice of the International Medical Interpreters.

News Translator Intern The Portuguese Channel Sept 2021 – Dec 2021 5

• Provided compelling and accurate translations of the news so that it came alive for target language viewers while adhering to strict conveyance of the original message.

• Prepared news summaries researched and followed current events, videotaped and live reports, and analyzed and selected main stories.

• Recorded news stories in Portuguese for audiences in an unbiased way. Insurance Associate Representative Helene Silva Resendes Lta. Sept 2006 – Dec 2010

(Portugal)

• Processing policy applications and renewals

• Assisting clients with claim inquiries

• Maintaining accurate client records and documentation.

• Conducting assessments and coverage reviews.

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