Operations Leader with Diverse Experience

Suzanne Gray

Cincinnati, Ohio 513-***-****

***********@*****.***

Professional Summary

Results-driven and dependable professional with experience in operations management, hospitality, landscaping, transportation, and customer service. Demonstrated ability to lead teams, manage daily operations, maintain high service standards, and build strong relationships with customers and coworkers in fast-paced environments. Professional Experience

School Bus Driver – First Student 2025–Present

Ensure safe and reliable transportation of students while maintaining compliance with safety standards and effective communication with families and staff.

Landscape Crew Leader – Griffin Lawn & Landscape 2025 Led residential and commercial landscaping crews while overseeing project quality, scheduling, and customer satisfaction.

Bartender – Mellotone Beer Project 2024–2025

Delivered professional customer service in a high-volume environment while maintaining efficient bar operations and guest satisfaction.

Server – Pappadeaux Seafood Kitchen 2023–2025

Provided exceptional guest service in a fast-paced dining environment while managing multiple priorities with accuracy and professionalism.

Landscape Supervisor – Four Seasons Management 2019–2023 Supervised landscaping teams, coordinated project timelines, trained employees, and ensured consistent quality standards.

Restaurant Manager – Smoked Springdale 2016–2019 Managed daily restaurant operations, staff scheduling, team performance, and customer service initiatives. Culinary Team Buyer – Whole Foods Market, Mason, Ohio 2013–2017 Managed inventory purchasing, vendor relationships, product quality, and department inventory control for culinary operations.

Education

Cincinnati State Technical and Community College

Associate Degree in Paralegal Studies (In Progress) Core Competencies

Operations Management • Team Leadership • Customer Service • Hospitality • Landscaping Operations • Communication • Scheduling • Problem Solving • Time Management

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