Administrative Operations Leader with 20+ Years Experience

Amanda Russell

Dayton, OH ***** 937-***-**** ************@*****.***

Professional Summary

Highly organized and results-driven administrative professional with over 20 years of progressive experience in office management, operations coordination, procurement support, event management, and customer service within higher education environments. Proven ability to manage day-to-day office operations, coordinate executive-level visits and events, oversee purchasing and billing processes, develop operational procedures, and support organizational efficiency. Recognized for strong communication, problem-solving, and relationship management skills while maintaining a professional and customer-focused environment. Professional Experience

Office Manager – University of Dayton, Digital Transformation Center (DTC) August 2023 – April 2026

• Managed daily office operations for the Digital Transformation Center, ensuring a professional, organized, and welcoming environment for guests, members, and stakeholders.

• Coordinated scheduling of conference rooms, meetings, and center events to support operational efficiency and member engagement.

• Managed purchasing activities and vendor coordination, ensuring timely procurement of supplies and resources.

• Processed invoices and maintained oversight of center billing and payment activities.

• Prepared and processed monthly deliverable reports in support of contractual requirements for the center’s PIA agreement.

• Developed and implemented administrative procedures and operational processes to improve daily workflow and efficiency.

• Maintained inventory and ensured operational readiness for daily activities and events. Procurement & Payable Services Coordinator – University of Dayton May 2021 – August 2023

• Processed purchase requests and purchase orders utilizing internal procurement systems while ensuring compliance with institutional procedures.

• Conducted detailed research and reconciliation of outstanding vendor invoices, including travel and shipping-related expenses.

• Collaborated with departments across the organization to resolve billing discrepancies and improve payment accuracy.

• Maintained organized financial and procurement records to support efficient operations. Catering Supervisor – University of Dayton

September 2005 – May 2021

• Supervised student, part-time, and full-time staff to support successful execution of events and customer service operations.

• Coordinated staffing and operational logistics for events while ensuring client expectations and service standards were met.

• Processed payroll and supported procurement and inventory management for operational supplies.

• Conducted monthly inventory counts and maintained supply readiness.

• Trained and mentored new employees and supervisors on operational procedures and customer service expectations.

Core Competencies

Office Management • Administrative Operations • Calendar & Meeting Coordination • Procurement

& Purchasing • Vendor Relations • Invoice Processing & Billing • Event & Conference Coordination

• Process Improvement • Customer Service • Team Coordination & Training • Microsoft Office Suite

(Word, Excel, Outlook) • Organizational & Multitasking Skills Education

High School Diploma – Piqua High School

1984

Contact this candidate