Operations & Project Management Professional

Lillie Langer

Project Coordination and Administration

Huntingtown, MD 20639 (410) 286 - 9389 *****************@***********.*** Professional Summary

Accomplished operations and project management professional with extensive experience leading cross-functional teams and overseeing contracts for both government and commercial clients. Demonstrated expertise in process improvement, risk management, and executive support, including oversight of security and administration for 900+ employees. Proficient in MS Project, ServiceNow, and BMC Remedy, with a strong record of driving efficiency and contract compliance. Work Experience

Civil Contracts Lead

ShoreIT Solutions Stevensville, MD

April 2018

• Manage the operations of civil contract customers and employees, ensuring seamless project delivery and client satisfaction

• Provide reports to the Operations Director on contract status, risk and opportunities, change management, employee performance, and customer concerns, enabling informed decision-making

• Review timekeeping for projects to ensure tasks are completed as scheduled and within budget, improving project efficiency

• Provide Project Management oversight of all work, including planning, tasking, tracking, and regular client communication to ensure project milestones are met

• Develop schedules and manage and maintain internal projects for the company, optimizing resource allocation

• Organize and provide recommendations for the company SharePoint site, enhancing team collaboration and document management

Operations Director

ShoreIT Solutions Stevensville, MD

September 2016 to April 2018

• Evaluate current business policies and processes for efficiency and effectiveness, identifying areas for improvement

• Oversee onboarding of new hires, including all paperwork and IT accesses, streamlining the hiring process

• Manage security paperwork and communications, ensuring compliance with company standards

• Oversee timekeeping to ensure accurate payroll and project tracking

• Provide recommendations to update and streamline business policies and procedures, increasing operational efficiency

• Create new policies and processes for recruiting, ethics reviews, and security reviews, strengthening company governance

• Ensure all business policies and procedures are communicated and followed by all employees, maintaining compliance

• Review working practices to ascertain success and devise alternatives when necessary, driving continuous improvement

• Assist CEO with development of quarterly company communications, meetings, and presentations, enhancing internal engagement

• Assist CEO with proposal writing, contributing to business development efforts

• Assist CEO with obtaining SBA certification, supporting company growth initiatives

• Keep employees motivated and organize appropriate training, fostering a high-performance culture

• Ensure the business operates within the company's mission statement, aligning operations with strategic goals

• Investigate customer satisfaction and report any issues, improving client retention

• Work with department heads and senior management to get the best performance from staff, optimizing team productivity

• Drive the business to increase profits by managing recruiting efforts, staffing contracts, and assisting with new business development initiatives

• Provide Program Management oversight for all contracts, ensuring contract compliance and performance

• Help manage funding and oversight of employee billability for Government contracts, maximizing resource utilization

• Provide Project Management oversight for Commercial contracts, including planning, tasking, tracking, and regular client communication

• Serve as Project Manager for SQL Server Assessment contract with BHCC, ensuring timely project delivery

• Develop schedules and manage and maintain internal projects for the company, improving project execution

• Initiate CMMI Assessment project for the company, advancing process maturity Program/Project Coordinator & Master Scheduler

Lockheed Martin Baltimore, MD

February 2014 to August 2016

• Developed and managed Program IMS, ensuring accurate project tracking and milestone achievement

• Performed as Risk and Opportunity Manager, identifying and mitigating project risks to enhance program success

• Provided governance and oversight for the ServiceNow (SNOW) application, including workflow development and application administration, improving process automation

• Developed and maintained training manuals and processes, providing training for various applications and change/ configuration processes for all employees, increasing user proficiency

• Provided Project Management oversight for internal implementations and integrations, ensuring seamless transitions

• Coordinated and facilitated corporate program reviews for all contracts and new business ventures for the Federal Health Operating Unit, including INAR, Baseline Reviews, and Program Assessment Reviews, supporting compliance and quality

• Performed as Technical Representative on the Architecture and Engineering Review Board (A/ERB), contributing technical expertise

• Participated in analyzing company policies, functionality, and workflow to develop and document standardized processes and procedures, improving operational consistency

• Performed as SharePoint site owner for A/ERB, Program/Project Reviews, Compliance Audits, SNOW, and each of the programs, enhancing information management

• Participated as artifact coordinator for various security and ATO audits, supporting audit readiness

• Performed peer, tech editing, and QA document reviews, ensuring document quality and accuracy

• Led and participated in Process Improvement events, driving operational enhancements

• Provided business capture support on new initiatives by developing RVTM and artifacts to support processes and participating in reviews, aiding business growth

• Led and assisted with new program startups, ensuring smooth project initiation

• Maintained overarching Program plans and processes across all contracts, supporting program alignment Resource Manager & Asset Management Lead

Lockheed Martin Baltimore, MD

February 2011 to February 2014

• Served as Resource Manager for the Program Performance Functional Team and backup to the Asset Manager, ensuring optimal resource allocation

• Provided governance and reporting for all project schedules and resource allocation, improving project visibility

• Led the effort to implement a program-wide resource management process and migrated all projects and artifacts to the LMI Project Server instance, increasing efficiency

• Acted as liaison to the customer for the Asset Management and Remedy Teams, enhancing client relationships

• Participated in the CMMI Level 3 Certification effort as an assessor, supporting process improvement

• Mentored new hires to acclimate them to the LM Corporate philosophy, accelerating onboarding

• Captured and communicated to management action items and status from customer and internal meetings, ensuring transparency

• Led Kaizen events as a Green Belt for process improvement initiatives, driving operational excellence

• Led the Infrastructure coordination for Asset Inventory, ensuring accurate asset tracking

• Facilitated and tracked progress in the Agency's annual inventory project, achieving compliance goals BUSINESS PROCESS QUALITY/RISK/CHANGE MANAGEMENT ANALYST Lockheed Martin Baltimore, MD

January 2008 to February 2011

• Developed and maintained processes for Configuration and Change Management, ensuring process consistency

• Led the effort for process identification to ensure accurate documentation captured by functional teams, improving compliance

• Performed QA document reviews/audits and recommended process improvements, enhancing quality standards

• Led reviews with functional teams for CMMI artifact identification for Level 3 services certification assessment, supporting certification efforts

• Facilitated Change Management Review Board meetings, driving effective change implementation

• Developed Remedy training documentation for CM as part of the Remedy Upgrade Project, increasing user adoption

• Performed as the lead trainer for the Remedy system and the CM process, improving team proficiency Program Control Specialist

Lockheed Martin Baltimore, MD

November 2006 to January 2008

• Monitored and controlled the program schedule and budget, ensuring projects stayed on track

• Instrumental in setting up the processes and master schedule for a new contract, enabling successful project launch

• Provided program-level project management, planning, scheduling, and monitoring, supporting project delivery

• Managed resource allocation, task scheduling, and budgeting for the program, optimizing resource use

• Acted as liaison to Federal managers to identify additional projects and acquire necessary funding, expanding program scope

• Developed Earned Value Management (EVM) processes and reporting for the program, improving financial oversight Principal Administrative & Security Specialist

Lockheed Martin Baltimore, MD

September 2004 to November 2006

• Served as Security Manager/Administrator for program systems and facilities access for 900+ LM employees, ensuring compliance

• Developed an Access Database for tracking SSA security accesses for all program employees, improving data accuracy

• Led efforts with HR, Business Operations, and other PMs for staffing, budget, and data gathering/tracking for both internal LM and the customer, streamlining operations

• Developed, managed, and maintained executive reports and presentations for the Executive staff, supporting strategic decision-making

Project Control Specialist & Executive Admin

Lockheed Martin Baltimore, MD

December 2003 to September 2004

• Provided program and project control functions and financial reporting along with administrative support to the Sr. Program Manager and management staff, ensuring smooth operations

• Coordinated deployment schedules for staff for all customer off-site locations of the Document Management, optimizing resource allocation

Executive Assistant

Lockheed Martin Baltimore, MD

January 2002 to February 2004

• Performed Executive Administrative functions for the Vice President and the executive staff, supporting daily operations

• Developed and presented corporate reporting and presentations, enhancing executive decision-making

• Provided support to the Business Development staff on proposals, coordinating proposal layout and book management, providing graphic support, developing matrices for tracking, scheduling internal and customer meetings, and developing corporate reports and presentations, streamlining proposal processes

• Coordinated travel for the executive staff, ensuring efficient logistics

• Coordinated calendaring and scheduling of all meetings and functions internal and with customers, improving time management

Administrative/Graphics Specialist

Lockheed Martin Baltimore, MD

July 2000 to December 2001

• Provided graphics and administrative support for the program, enhancing project deliverables

• Developed reports and presentations for executive level management, supporting informed decision-making Training Officer/Manager

Mercantile Safe-Deposit & Trust Baltimore, MD

April 1995 to June 2000

• Managed a team of 4 trainers for the Operations Center and affiliates, improving training delivery

• Developed documentation and provided training for all banking systems for the Bank and all affiliates, increasing staff proficiency

• Developed and provided soft skill training for the operations center, enhancing employee performance

• Developed status reports and presentations for executive level management, supporting leadership decisions Administrative Specialist

Mercantile Safe-Deposit & Trust Baltimore, MD

April 1990 to March 1995

• Provided administrative support for the operations center, ensuring efficient workflow

• Maintained SOPs for each operations team, standardizing procedures

• Maintained the systems change management requests and weekly change reports, improving change tracking

• Developed reports and presentations for executive level management, supporting strategic planning Education

Project Management (None)

College of Southern Maryland Prince Frederick, MD November 2014 to February 2015

Skills

Risk Management Configuration Management Outlook Event Planning Office Management Resource Management Earned Value Management Process Improvement Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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