Versatile Customer Service & Operations Professional
Resume:
Tammie M. Black
Midlothian, TX 76065
*********@*****.***
Mobile: 214-***-****
Objective
The opportunity to obtain a position within your organization to utilize and improve my professional experience in various fields. Experience
Midlothian ISD
August 2024-Current
School Bus Operator & Customer Service Dispatcher
Primary responsibility is safely transporting school age passengers via school bus in a dependable, efficient, and on-time manner. I also assist in dispatch answering incoming calls from parents and drivers with issues ranging from new rider contracts, scheduling and interruptions with the route.
DART(Dallas Area Rapid Transit)
September 2022-March 2025
Bus Operator & Customer Service
Primary responsibility is safely transporting passengers via revenue vehicles (bus) in a dependable, efficient, and on-time manner. I assisted in customer service answering incoming calls regarding general route information, complaints and paratransit scheduling.
Centene (Managed Health Network) Remote
July 2020-October 2022
Customer Service Claims Representative
Primary responsibilities was handling incoming calls ranging from parents & providers of children with autism ABA services approval, benefit & claim status from members & providers for mental and behavioral health services. I also work closely with our provider’s utilization team to obtain and maintain updated intake records of authorization approvals for mental and behavioral health admissions.
VCP Home Health Care Agency, Duncanville, TX
January 2019-May 2022
Home Health Aide
Primary responsibilities is to provide routine home visits to the patients to assist with various tasks to make everyday living easier for the patients with disabilities.
JPMorgan Chase, Arlington, TX
March 2018- January 2019
Customer Service Claims Representative
Primary responsibilities were assisting personal account holders via phone or chat with balance inquiries, claims, ordering & upselling banking products and technical support for online services. Havertys Furniture Western Distribution Center, Coppell, TX May 2013- March 2018
Customer Service Dispatcher Representative
Primary responsibility was being the first and last point of contact to customers and company service providers. Duties included scheduling deliveries/ service calls, ordering and or shipping parts needed prior to service calls, chat tickets with members & stores and working alongside route managers to make sure the delivery teams were within DOT regulations. Education
Duncanville High School
Certifications
Class B CDL- Endorsements P,S,N & H(4/21/2031)
CPR
First Aid
Professional references upon request
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