Operations & Client Relations Specialist with 6+ Years Experience
Resume:
PRIYANKA SHARMA
Jaipur, Rajasthan
************@*****.***
PROFESSIONAL SUMMARY
Results-driven Operations and Client Relationship professional with 6+ years of experience in e-commerce operations, logistics coordination, and customer handling. Proven ability to manage online marketplaces, streamline order processing, and ensure smooth business operations. Seeking a growth-oriented role to utilize my operational expertise and communication skills.
KEY SKILLS
Client Relationship Management
E-commerce Operations (Amazon, Flipkart, Swiggy, Zomato)
Order Processing & Fulfillment
Logistics & Shipment Coordination
Product Listing & Inventory Management
Data Management (Google Sheets, MS Excel)
Vendor Coordination
Communication & Problem Solving
WORK EXPERIENCE
Assistant Operations Manager
Mittsure Technologies LLP (Present)
Handling general operational responsibilities and supporting day-to-day business activities
Senior Operation Executive
Gustora Foods Pvt Ltd (1 Year)
Managed operational processes and ensured timely order execution
Coordinated with internal teams to maintain smooth workflow
Supervised logistics and delivery processes
Operations Executive
LMB (Laxmi Misthan Bhandar) (5 Years)
Managed orders across Amazon, Flipkart, and internal platforms
Maintained and updated WordPress website
Coordinated with logistics partners for timely deliveries
Negotiated shipping costs based on weight and volume
Managed Swiggy & Zomato listings and daily operations
Maintained customer data and order records
Handled product uploads and measurements
Managed emails and logistics billing
Client Coordinator
Goyal Advertising (1 Year)
Handled client communication and resolved queries effectively
Coordinated with senior staff for client requirements
Maintained customer data and billing records
Generated new business through client outreach
Operations Assistant
Silver Mountain Jewellery, MI Road Jaipur (1.5 Years)
Processed orders through internal systems
Handled IndiaMART queries and customer responses
Tracked shipments and coordinated with logistics partners
Managed barcode tagging and product labeling
Handled email communication
EDUCATION
B.Sc., University of Rajasthan, Jaipur
Senior Secondary, Rajasthan Board, Ajmer
Secondary, Rajasthan Board, Ajmer
COMPUTER SKILLS
Basic Computer Applications
RS-CIT Certified
MS Excel / Google Sheets
PERSONAL STRENGTHS
Quick learner and adaptable
Positive attitude
Strong sense of responsibility
Leadership and team coordination skills
LANGUAGES
Hindi
English
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge.
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