Data Entry & Admin Support Professional
Resume:
ARLENE
FRANCES
OWEN
Arlene F. Owen
*** ******** ****** ****., *****
Middletown, NY 10941
*************@*****.***
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Skills
Pleasant phone manners, computer skills, (Excel, Word and Outlook; as well as Google docs and spreadsheet), some knowledge of Quickbooks, data entry, Facilitator of Anger Management Groups; as well as Drug & Alcohol Groups. I am certified in MRT (Moral Reconation Therapy), went through and passed medication training, passed testing for PREA (Prison Rape Elimination Act), CPR Certified. Utilized M.I. (Motivational Interviewing). ㅡ
Experience
Thruway Nissan / Receptionist/BDC
September 2019 - PRESENT, Newburgh, New York
Greet and enter guests into the computer system, assign guests to sales personnel, answer phones, screen and distribute calls to appropriate parties; as well as take messages as necessary. Receipt and log all monies coming into the dealership (cash, credit, and check), deposit said monies into a safe, assist BDC with mass mailings for promotional events, order and maintain supplies for sales and finance department, Support management with documents; as well as updating schedule and phone extension list. Call customers and schedule appointments utilizing VIN Solutions, and complete all scheduled TASKS.
IHOP/ Night Manager
October 2018 to September 2019, Newburgh, New York Responsible for ensuring the safety of all guests and staff, greeted guests, expedited “To Go” orders, answered phones, cashed out the wait staff, closed out register, made nightly deposits, rebooted computer system Supervised wait staff, busboys, and kitchen crew, ensuring all assigned side work/chores were completed and the restaurant was clean.
PROJECT M.O.R.E.-TRANSITIONAL HOUSING/Case Manager August 2001 to August 2018 (Started with Multi-County Community Development Corporation as a Program Counselor)
Duties included but were not limited to: Initial assessment, facilitating groups (MRT), as well as individualized sessions designed to help clients meet long and short-term goals. Addressed any disciplinary issues. Introduced clients to the steps of NA/AA, referred clients to short and long-term treatment centers, as well as Intensive Outpatient Programs, completed client appointment sheets, and provided updates to Judicial Diversion, County, and local Courts, as well as the Department of Probation. Attended weekly meetings with the Director, as well as with outside agencies; helped clients obtain Temporary Assistance & Medicaid with the Department of Family Services, monitored clients' daily activities, upon dismissal sent Progress Report to Dutchess County Family Services, and completed Discharge Summary. Familiar with HIPAA and worked with various insurance companies, verifying benefits on behalf of clients.. R.E.S.T.A.R.T. @ Dutchess County Jail/PROJECT M.O.R.E. December 2016 to June 2018
Assisted Inmates in obtaining immediate and/or short-term goals. Assisted fellow Case Managers in writing letters to Probation and to the various Courts, entered all notes into the computer system (Northepointe), including group participation and COMPAS. Met with potential participants within the jail community and did screenings for admission onto unit. Facilitated MRT, Anger Management, Drug and Alcohol Groups, as well as one-on-one sessions. Attended weekly FLOW meetings to discuss referrals and any issues, as well as monthly Restart Coordination Meetings to discuss overall program performance.
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Education
Ashford University/ Bachelors
2015-2016/Online - California
Pursued a degree in Social Criminal Justice and Human Behavior. Held 3.8 GPA. Ashworth College / Associates
2007-2009/Online - Georgia
Pursued a degree in Criminal Justice. Had a 3.5 GPA, Institute of Chemical Dependency
2009/Online-Texas
Krissler Business Institute
1979-Poughkeepsie, New York
Secretarial Sciences and Accounting.
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Training
CPR, Defibrillation, First Aid, Boundaries, Bipolar Disorder, Wellness, Yoga, Schizophrenia, Anti-Social Personality Disorder. Methamphetamines, Moral Recognition Therapy (MRT), Motivational Interviewing, Medication Dispensing, PREA, Anger Management, Cultural Diffusion, Battered Women Syndrome, Fentanyl.
References Available Upon Request
References: Micheal Starace, Finance Manager
Thruway Nissan
Cassie Boland
Dutchess County Sheriffs Dept, - Corrections
Jaime Batewell, Lead Ultrasound Tech
Garnett Medical Center
Diana Orsetti Lopez, Surgical Nurse
Northern Westchester Medical Hospital
Maureen B., Office Manager
Thruway Nissan
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