ICT Help Desk & Network Support Specialist
Resume:
Khina Magar
Roseville, MN *****
*************@*****.***
Professional Summary
Seeking to obtain a motivating and challenging position in the profession of Information and Communications Technology (ICT) where I can fully apply and advance my education and work experience in computer networking and support services to the success of the organization.
Core Qualifications
Experience providing full-service help desk and PC support for internal and external customers.
Documentation of all technical problems and resolution through Track-IT Ticketing system.
Remote Monitoring & Management using Remote Desktop, AnyDesk and TeamViewer.
Install, configure, troubleshoot PCs and printers.
Troubleshooting wireless network, providing connectivity, and active directory support.
Microsoft administration skills supporting Windows 10 and Windows 11.
Time Management abilities.
Good communication and problem-solving skills.
Strong attention to detail and able to work well under pressure to meet deadlines.
Identify improvement opportunities and create plans to implement improvements.
Follow instructions; demonstrate the ability to train and be trained.
Door, mirror and shower installations
Indoor and outdoor painting
Data analysis and modeling
Education
NETWORK TRAINING INSTITUTE, SAINT PAUL, MN
Network & Systems Admin Training ICT Industry Certification May 2024 – August 2024
IT Essentials 8.0 Certificate CompTIA A+ Certification (Awarded)
Cisco Certified Support Technician in Networking Certificate CCST Certification (Awarded)
Leap High School, Saint Paul, MN September 2015 - June 2018
Diploma
Saint Paul College, Saint Paul, MN August 2019 - December 2024
LPN
Experience
ElieSys Computer Services, St Paul, MN
Computer Support Specialist Intern May 2024 – Present
Repair PC’s
OS Installation and Configuration, Windows 10 and 11 Operating Systems.
Configure and troubleshoot printers.
LAN and Wireless network troubleshooting.
Good understanding of networking protocols.
Experienced in Backup.
Excellent Technical Troubleshooting Skills.
Understanding information security principles and terminology.
Basic Understanding of Network Security.
Support users remotely, over the phone and face to face.
Excellent soft skills and patience when working with people.
Perform all user account creation, updates, and deletions on the server.
Support Mobile, Tablet Android OS & IOS
Andersen Windows Doors, Bayport, MN
Window and door manufacturer July 2021 – Present
Learn new skills and apply them to dairy tasks to improve efficiency and productivity.
Maintain excellent attendance record, consistently arriving at work on time.
Use critical thinking to break down problems, evaluate solutions and make decisions.
Work within application standards, policies and regulatory guidelines to promote a safe working environment.
Senior Living, St Paul, MN
CNA July 2021 – June 2021
Taking care of elderly people.
Check patient vitals such as temperature, blood pressure and blood sugar levels.
Contact this candidate