Executive Assistant & Operations Specialist (Hybrid/Remote)

SUSAN HWANG

714-***-**** ***********@*****.*** Santa Ana, CA Bilingual: English and Korean

EXECUTIVE ASSISTANT OPERATIONS SUPPORT ADMINISTRATIVE COORDINATION

PROFESSIONAL SUMMARY

Executive assistant and operations professional with 15+ years of experience supporting senior leaders across executive administration, HR coordination, project logistics, and business operations. Proven success managing complex calendars, confidential communication, travel, reporting, vendor coordination, and cross-functional workflows. Known for discretion, polished communication, process improvement, and leveraging AI-enabled tools to streamline drafting, organization, and workflow efficiency.

CORE COMPETENCIES

Executive calendar management Inbox management Travel coordination Meeting preparation and follow-up Stakeholder communication Confidential document handling Expense reporting Vendor coordination Event planning Project coordination Executive communications Cross-functional collaboration Workflow optimization HR coordination Recruitment support Bilingual English and Korean TECHNICAL SKILLS

Microsoft Office Suite Google Workspace SharePoint Workday SAP Concur QuickBooks

JIRA CRM platforms Canva Perplexity ChatGPT Claude Google Gemini Microsoft Copilot CapCut Notion Photoroom DeepL Translate AI-assisted drafting AI content refinement Executive presentation support Workflow automation CERTIFICATIONS

Career Essentials in Generative AI AI for Organizational Leaders AI for Managers PROFESSIONAL EXPERIENCE

Executive Assistant to CEO SoCal Structural & Everstrong Structures Corp. 2019–2026

● Orchestrated executive calendars, meeting logistics, documentation, priorities, and follow-through across multiple competing demands.

● Coordinated A/P, A/R, payroll, HR support, insurance matters, and workflow administration with accuracy and confidentiality.

● Improved warehouse and client delivery logistics, increasing shipment efficiency by 20%.

● Coordinated investor outreach efforts, contributing to 3 new funding sources and supporting business growth.

● Created sales materials and outreach scripts that increased client engagement by 30%.

● Reduced hiring time by 40% through improved recruitment coordination and planning.

● Supported executive business operations across planning, process coordination, hiring, and communication.

Executive Assistant to CEO AWD Consulting, Inc. Jan 2025–2026

● Provided executive support through scheduling, meeting preparation, document control, communication follow-up, and partner coordination.

● Supported legal documentation, administrative operations, and project coordination in a fast-paced consulting environment.

● Digitized accounting and payroll workflows in QuickBooks and ADP, reducing administrative lag by 25%.

● Collaborated with internal and external stakeholders to maintain continuity, responsiveness, and executive readiness.

Project Administrator & Executive Assistant SoCalGas Company Los Angeles, CA 2022–2023

● Supported executive leadership with project logistics, stakeholder communication, budget tracking, reporting, and presentation preparation.

● Coordinated support for 20 board and executive members while improving milestone reporting, audit readiness, and expense transparency.

● Traveled to off-site locations for executive engagements and operational support. Executive Assistant Edwards Lifesciences Irvine, CA 2021

● Coordinated calendars and facilitated executive communications for product data and analytics teams.

● Supported planning cycles and cross-functional collaboration to maintain alignment across departments.

Senior Travel Consultant Surf and Turf Voyages Orange County, CA 2016–Present

● Managed high-touch client travel planning, vendor relations, event coordination, billing, accounting, and marketing operations.

● Strengthened booking performance and client satisfaction through service coordination, vendor negotiation, and responsive execution.

● Led branding, staff onboarding, and digital operations for an independent travel business. Senior Executive Assistant / Project Administrator PacRim Engineering & Terradyne Engineering Orange County, CA 2016–2019

● Delivered executive support across calendar management, onboarding, contract control, client coordination, and confidential correspondence.

● Supported project teams by managing documentation, schedules, and communication.

● Coordinated RFIs, submittals, meeting minutes, and project logs.

● Assisted with budgeting, contract preparation, and workflow tracking.

● Facilitated communication between subcontractors, vendors, clients, and internal teams.

● Kept project timelines, milestones, and deliverables on track.

● Managed project delivery for three branch setups, all launched on time and within budget.

● Supported branch office launches from strategic planning through operational ramp-up and post-launch support.

EDUCATION

MBA, Business Marketing National University 2023 BA, Business Management University of Redlands 2014

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