Remote Customer Service & Sales Professional
Resume:
Saphencia Weyula Mombasa
Mtwapa
*********@*****.***
EXPERIENCE
Diani Reef Resort, Diani- Front office
January 2016- December 2017
Receptionist, guest relations and reservationist
• Evaluate arrival lists to welcome and greet guests
• Supervise any VIP guest arrival and departure
Leopard Beach Resort, Diani- Receptionist
January 2018 - July 2019
Guest relations & reservationist
Duties and Responsibilities
• Greeting visitors.
• Managing security and telecommunications
systems.
• Handling queries and complaints via phone, email and general correspondence.
• Transferring calls as necessary.
• Taking and ensuring messages are passed to the
appropriate staff member in time.
• Managing meeting room availability.
Ziwa Beach Resort, Mombasa- Receptionist
February 2020 -July 2022
Receptionist, guest relations, cashier, telephone operator, reservationist Duties and Responsibilities
• Greeting visitors.
• Managing security and telecommunications
systems.
• Handling queries and complaints via phone, email and general correspondence.
• Transferring calls as necessary.
• Taking and ensuring messages are passed to the
PERSONAL ATTRIBUTES
I like working in a result
oriented and professional
organization that will enable
me to develop skills and
experiences that will enable
me to be a holistic quality
service provider and for the
betterment of my working
institution.
SKILLS
Communication
Teamwork
Problem solving
Planning and organizing
Self-management
Negotiation
LANGUAGES
English, Kiswahili-fluent
Luhya, Luo, Mijikenda-fair
French-Assez bien
German-fair
HOBBIES
Art and design
Dancing
Traveling
Nature photography
appropriate staff member in time.
• Managing meeting room availability.
Watu Credit Limited, Mombasa- Customer care
September 2022-January 2023
Maintaining customer service standards in serving the existing customers as well as interacting with new customers and expanding customer base. Build sustainable relationships and trust with customers through open and interactive communication
Prima Medical Center, Bamburi- Front office
February 2020 - Present
Receptionist & Cashier
Kenya Orient Life Assurance Limited, Mombasa- Financial Advisor January 2023 - April 2025
Sales
Selling products or services to customers, and
representing the brand. This can include asking
questions to pinpoint the best offerings, giving
demos or presentations, and maintaining customer
relationships.
• Reaching out to potential leads through a variety of channels, such as email, phone, text, and social
media.
• Negotiating with leads and using persuasion
techniques to overcome objections and landing
deals that are beneficial to the company, while also providing customers with optimal value.
Submitting and processing orders to ensure
customers receive the products or services they
request on time.
• Participating in company meetings with sales
managers and other sales reps. This usually
involves providing a recap of recent results and
accomplishments to show they’re hitting their
quotas
Teleperformance Kenya, Mombasa- Operations Customer Expert (Customer Service Representative)
May 2025 - Present
Responding promptly to customer inquiries via phone and through emails and chats while maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Acknowledging and resolving customer complaints and communicating with customers through various channels.
Knowing products inside and out enables you to respond to customer inquiries efficiently while keeping records of customer interactions, transactions, comments, and complaints.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Ensuring customer satisfaction and providing professional customer support.
Managing database records, drafting status reports on customer service issues.Data entry and research as required to troubleshoot customer problems.
EDUCATION
Stephen Kanja primary School, Ukunda- KCPE
2010
Attained Kenya certificate of primary education
Matuga Girls High School, Kwale-KCSE
2014
Attained Kenya certificate of secondary education
Kenya Utalii College, Mombasa- Certificate
2019
Certificate of Merit in Front Office
TECHNICAL SKILLS ACQUIRED AND OTHER TRAININGS
Cultural Dance
2014
National Certificate of Participation
Amani Tiwi Beach Resort
2017
Front office department
Lingua Centre College
2018
Foreign language German classes
REFEREES
Yvonne Rotich
Manager,
Prima Medical Center,
Mr.Suleiman
Lecturer,
Kenya Utalii College,
Nicodemus Kimatu
Manager,
Ziwa beach resort,
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