Remote Customer Connection Specialist

MOLLY VANLUVEN

**********@*****.*** 517-***-**** Jackson, MI 49202

Summary

Dynamic professional with extensive experience at Flagstar, excelling in customer service and problem-solving. Proven track record in processing wire transactions and maintaining compliance. Skilled in Microsoft Office and relationship building, driving efficiency and cost savings in operations. Committed to delivering exceptional results and fostering positive client relationships.

Skills

• Microsoft Office (Excel, Word, Outlook, PowerPoint)

• DNA

• Salesforce

• Fiserve (EPP)

• Dovetail

• Industry specific software (proprietary)

• TPO / Upload

• Cost Savings Leader

• Wire processing

• Online banking support

• Data entry accuracy

• Inventory control

• Team supervision

• Effective communication

• Inventory monitoring

• Data entry

• Microsoft Excel

• Supply ordering

• Customer service

• Self motivation

• Detail orientation

Experience

CEC Banking Support / Warehouse Lending Processor Flagstar - Jackson, MI 01/2019 - 9/2025

• CEC/Sol Ctr: Answer phones, transfer call if necessary. Assist customers with balance and transaction inquiries

/disputes (including Zelle), Online Banking including reset, funds transfer, Bill Pay, and debit card issues.

• Warehouse Lending: Process incoming wire and wire returns. Monitor email for returns and questions about returns. Pull wires from EPP. Run macros and upload pas (purchase advices) into Warehouse Pro via TPO. Identify, process, and monitor wire payments to the Warehouse Line. Run end-of-day reports in Warloc and account for “rejects” in DNA. Balance cashboxes. Maintained end-of-day packet to ensure all documents are saved in the correct place. Administrative Assistant Liberty Tax Service - Jackson, MI 09/2018 - 01/2019

• Welcomed guests and took incoming phone calls

• Maintained scheduling and appointment calendars

• Assisted the owner with memos and other correspondence

• Helped maintain office organization for aesthetic appeal and easy access to supplies and information. Administrative Assistant Kelly Service - Jackson, MI 07/2017 - 09/2018

• Created documents for various organizations

• Entered information into a computer system to maintain data quality and accuracy. Inventory Clerk Lamatic Inc. - Jackson, MI 06/2016 - 07/2017

• Coordinated periodic cycle counts to maintain inventory accuracy

• Maintained excellent inventory organization and kept all products accessible

• Printed pick lists and gathered parts

Valet Supervisor ABM Industries - Jackson, MI 09/2015 - 06/2016

• Provided accurate documentation of vehicle checks, vehicle damage and other conditions prior to service.

• Supervised team members to provide top service to internal and external customers.

• Stayed informed about special events taking place at hospital or off-site locations to anticipate and schedule for increased demand for valet services.

Customer Service / Office Help Dadant and Sons - Albion, MI 03/2005 - 09/2008

• Take, fill, invoice orders

• UPS data entry

• Branch accounting

• Showroom display maintenance

Service Manager Pole Barn - Jackson, MI 02/2006 - 11/2006

• Scheduled service appointments and obtained required customer data.

• Monitored inventory levels, ordering necessary parts and supplies as needed.

• Resolved escalated customer issues, working with clients to find suitable solutions and maintain positive relationships.

• Maintained accurate records of all services performed, using software systems to track work orders and invoices. Customer Service / Shipping Receiving Manpower / Eaton Aeroquip - Jackson, MI 02/2001 - 12/2001

• Customer Service: answer phones, enter quotes and orders, proofread, create spreadsheets

• Shipping/Receiving: Create orders for outside processing, received orders, create shippers for outbound shipments, and enter orders for another Eaton location Materials Analyst Edscha - Jackson, MI 11/1998 - 12/2000

• Maintain inventory levels at 'Just-in-Time'.

• Review vendor balance due, follow up on vendor past due

• Verify cumulative receipts with vendors

• Created and fax vendor weekly releases

• Review vendor dunnage requirements

• Follow up on steel requirements

• Created and maintained inbound expedite log

• Cost analysis of inbound shipments including expedites

• Create/maintained milkrun programs

Buyer Condex a Taco Company - Jackson, MI 01/1997 - 11/1998

• Collaborated with cross-functional teams to streamline procurement processes.

• Established long-term partnerships with preferred suppliers to secure favorable pricing structures.

• Conducted market research to identify new suppliers that met company requirements for quality, reliability, and value.

• Conducted supplier performance evaluations to ensure quality products and services were delivered on time.

• Implemented cost-saving initiatives through strategic sourcing practices.

• Monitored inventory levels and adjusted purchasing strategies accordingly.

• Managed vendor contracts, ensuring compliance with established terms and conditions.

• Negotiated pricing, payment terms, and delivery schedules with suppliers.

• Prepared detailed reports highlighting procurement activities and accomplishments for management review. Education

Jackson Community College Jackson, MI

Business: Marketing, Computers (Microsoft Office)

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