Community-Oriented Administrative Professional with Healthcare

The Dalles High School June ****

Columbia Gorge Community College Currently enrolled

Associate of General Studies

Administrative Assistant I; MCMC August 2015 - November 2021 Greeted patients and members, managed incoming calls, and directed individuals to appropriate departments

Scheduled Medical Exercise assessments and maintained group exercise rosters Enrolled new members and created onboarding packets Monitored facility access to ensure only active members were using the space Maintained supply inventory and restocked as needed Responded to and coordinated emergency code calls

Maintained strict compliance with HIPAA and organizational privacy policies Wellness Services Associate; MCMC November 2021 - January 2023 Managed all fitness center billing, payments, member accounts, and trainer commissions using Club Automation; led staff training during system updates Coordinated supply ordering and procurement for Fitness Center and Physical Therapy departments Oversaw scheduling for Fitness Center administrative staff Developed and managed all fitness center marketing, including social media, flyers, and signage Tracked Pacific Source insurance referrals and processed all incoming faxes Handled new member enrollment, membership holds, and terminations Processed refunds for the Spa and Fitness Center

Professional with a background in administrative services seeking a role in social services or administrative support. Brings strong communication skills, lived community experience, and a genuine commitment to helping people access what they need.

SHAYREE NELSON

The Dalles, Oregon 97058 **************@*****.*** 541-***-**** SKILLS

PROFESSIONAL EXPERIENCE

EDUCATION

Front desk operations

Electronic records management

Microsoft Office Suite

Clerical & data entry experience

Time management & task prioritization

Office & facilities coordination

Client intake & reception

Resource navigation support

Account & case management

HIPAA compliance & confidentiality

Marketing & community outreach

Canva (digital content creation)

Environmental Services Representative; MCMC May 2013 – August 2015 Disinfected patient rooms, equipment, and common areas following established protocols Maintained and organized supply closets, managed ordering and stock control Completed shift checklists and communicated with other departments via email Supported fellow team members as needed and reviewed procedures with supervisors to identify improvements

Maintained proper handling and knowledge of EVS cleaning chemicals

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