Detail-Oriented Remote Customer Service Specialist

K A I L Y N J O N E S

C O N T A C T

*************@*****.***

Baltimore, MD

WESTERN GOVENERS UNIVERSITY

B.S. Data Analytics

2025-

2015

BALTIMORE SCHOOL FOR THE ARTS

High School Diploma

E D U C A T I O N

S K I L L S

Data Entry & Analysis

Microsoft & Google Sheets

CRM Systems Sales Force

Google Data Analytics Tools

Remote Communications Platforms

Quality Assurance & Detail

Orientation

P R O F I L E S U MMARY

Detail-oriented and analytical professional with 4+ years of experience in administrative support, customer service, and data management. Hands- on experience in spreadsheets, CRM systems, and SQL. Proven ability to process, analyze, and present data efficiently in remote work environments. Seeking to transition into a remote, entry-level data analyst role to apply strong analytical and communication skills. WORK E X P E R I E N C E

Maximus 2025

Data Entry Clerk Remote

Texas Department of State Health Services 2021

Customer Care Specialist Remote

Processed and analyzed tax files and tax credit documentation with strict attention to accuracy and compliance.

Utilized Excel and CRM tools to manage, organize, and update large volumes of client data.

Applied basic SQL queries to retrieve and verify records from multiple state databases.

Collaborated remotely with compliance and IT teams to streamline data workflows.

Scheduled COVID-19 vaccination appointments and maintained confidential health records.

Addressed patient questions related to billing, coverage, and health services via digital channels.

Nayax 2023

Data Entry Clerk Remote

Accurately entered and validated data in Salesforce and spreadsheet systems.

Generated reports from internal databases to support departmental decision-making.

Managed digital files and performed routine audits to identify and correct inconsistencies.

Lucy Ink Inc. 2024

Administrative Assistant Remote

Handled daily administrative operations, including digital file management and client communications.

Supported virtual team collaboration and maintained organized documentation systems.

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