Administrative Operations Specialist with Frontline Support

SHAYLAH SAMPSON

202-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Results-oriented professional skilled in providing operational and administrative support for revenue-generating

businesses. Demonstrates a proven track record in implementing policies, driving continuous improvement initiatives, and

achieving organizational goals. Serves as a reliable liaison for internal and external customers, ensuring clear and inclusive

communication. A creative problem solver who operates with a high level of confidentiality and professionalism.

Collaborative team player with strong interpersonal skills and business acumen. WORK EXPERIENCE

Midtown FEMA (Remote) — Contractor

October 2024 – May 2025

• Provided remote administrative and operational support during national disaster response and recovery efforts.

• Assisted with case intake, eligibility review, and follow-ups for FEMA relief programs.

• Managed confidential data entry, coordinated with field agents, and tracked incoming support requests.

• Utilized FEMA systems and communication tools to ensure seamless internal workflows and timely client support.

A Mother’s Prayers Placement, MD — Traveling Nanny (Part-time) April 2023 – October 2024

• Delivered expert childcare for children aged 6 months to 9 years in various private households.

• Promoted children’s social, emotional, physical, and intellectual development. Nordstrom Distribution Center, MD — Warehouse Processor (Part-time) October 2021 – February 2022

• Operated handheld Microsoft software devices to process packages.

• Maintained inventory accuracy and supported efficient order processing and shipping. Brandywine Living, VA — Non-Cert Nursing Assistant (Part-time) May 2020 – May 2021

• Supported patient transport, sanitation, supply stocking, and phone/data duties in a healthcare setting. Papa John’s Pizza, MD — Cashier/Team Member (Part-time) April 2020 – June 2020

• Handled phone and in-person orders, prepared food, sanitized work areas, and organized supplies. Shoppers Food Warehouse, MD — Cashier (Part-time)

September 2018 – June 2019

• Assisted customers with purchases, account updates, and product inquiries. Hollister, VA — Sales Associate (Part-time)

June 2018 – September 2018

• Maintained merchandise displays, assisted customers, and promoted loyalty programs. The Oxford, VA — Concierge (Part-time)

June 2018 – September 2018

• Answered phones, directed calls, managed resident mail, and handled visitor check-ins. SKILLS

Process Improvement, Administrative Support, Inventory & Account Management, Customer Service, Microsoft Office

Suite, Leadership & Teamwork, CPR/AED/First Aid Certified, Communication & Problem Solving EDUCATION

Bowie State University — Fashion Design, Years Attended: 2019 – 2021 Gwynn Park High School — High School Diploma, May 2019

Contact this candidate